Classified Title: CO Patient Service Coordinator
Requisition #: 313597
Salary: $14.52 - $19.97
Status: Part Time
School: School of Medicine
Location: School of Medicine Campus
Location City: Lutherville
Location State: MD
Resume Required for Application: Yes
Area of Interest: Administrative
Contact: (410) 955-2990
part-time position in Neurology; 20 hours per week; Monday – Friday
Patient Service Coordinator Responsibilities:
Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation.
Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient. Assist with basic insurance and third party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.
Medical Assistant Responsibilities:
Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team. Function under direct or indirect supervision and authority of physician when performing clinical tasks during patient care. Report to clinic manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures. Demonstrate competency in all skills related to the performance of patient care. Maintain an inventory of clinical supplies, assist in the organization of efficient patient flow, and organize practice environment to assure patient safety. Demonstrate problem-solving skills as they relate to patient care activities, provide guidance for and act as role model for Medical Assistants in clinical area.
Perform other duties as required.
High School Diploma or GED. Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP). If not currently certified/registered, must become certified/registered within 120 days of date of hire. Current CPR certification. Must maintain MA and CPR certification/registration during duration of employment in this position. Must have personal vehicle with insurance. Successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the School of Medicine HR Divisional Office at 410-955-2990. For TTY users, call via Maryland Relay or dial 711.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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