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Job Req ID:  3899

Sr. Student Services Coordinator

Role/Level/Range: ATO/3/OF
Starting Salary Range: $19.24-$26.47* per hour
Employee group: Full-Time
Schedule: Monday through Friday 8:30-5, some evenings and weekends are required to accommodate student schedules and events.  Some travel to other local JHU entities is required.
Employee subgroup: Non-Exempt
Location: Baltimore, MD
Department name: Student Services
Personnel area: Carey Business School

 

 

General Description:

 

The incumbent will provide complex administrative and project management support to Student Services staff and the Director in areas of communication, social media outreach, promotion and management of office programming, initiatives and all associated logistics. The incumbent will create visual concepts to communicate ideas that inspire, inform, and engage our stakeholders; and, will develop final documents for advertisements, brochures and reports for internal and external distribution. The incumbent is expected to independently manage workload, make judgement calls while maintaining project integrity and a collaborative approach.


The incumbent will be joining a high-functioning, high-paced and collaborative team and will be expected to contribute to its values of accountability, respect, integrity, personal motivation, entrepreneurship, and, dedication to excellence and student success.

 

Note: Applicants will be expected to submit a relevant cover letter and resume. Writing samples are highly desired.

*Extensive education and/or experience will receive additional consideration for compensation outside of the posted range.

 

Essential Duties and Responsibilities:

 

Student Engagement Programs:  Support the Director and overall the Student Services office needs by managing key initiatives such as strategic plan reporting, surveys administration, report writing, special programs/initiatives operations and management. Compile and generate data, surveys and reports to represent activity and growth in Student Services. Manage initiatives from design to implementation to evaluation, and propose recommendations for future action.

 

Examples (not an all-inclusive list):

  • Create and maintain a calendar of all student engagement and student services activities
  • Track event participation for semester and end-of-year reporting
  • Create a master schedule of events and promote to staff, students, faculty and other stakeholders as necessary
  • Create targeted surveys to identify needs and produce report outs for decision-making
  • Participate in the decision-making process of new and/or updated programming
  • Represent the office at stakeholder meetings as needed
  • Manage the co-curricular transcript process from implementation, evaluation, tracking and delivery to students
  • Manage the Cultural Connection program from recruiting participants, to implementing events to assessment and reporting
  • Manage the overall content, process and execution of the competency model initiative rollout
  • Engage with the creation, implementation and assessment of student services initiatives such as speaker series, symposiums, competitions, etc.
  • Map out online student presence and identify opportunities for engagement
  • Create work schedules, assignments and have overall administrative responsibility for graduate assistants in the office
  • Manage logistics in organizing value-add student initiatives such as “family” day
  • Work on ad-hoc projects in support of the Director to develop and/or re-design initiatives
  • Conduct market research and create reports to inform decision-making

 

Communication/Social Media Outreach: Manage all office mass communication to diverse audiences of students, faculty and staff through email, website management, social media and print material. Design web-based and print marketing materials to promote student engagement events, programs, resources and services.

 

Examples (not an all-inclusive list):

  • Understand the value of all Student Services activities and create original, targeted and effective documents
  • Create all SSO event flyers (SSO office supports or organizes 100 + per semester), etc.
  • Accurately and timely update all SSO web content
  • Manage the Annual Report design process for SSO; set timeline, gather material from team members, create professional report layout for print on online use
  • Manage delivery and data collections for all SSO surveys including the Student Satisfaction Survey, Off-campus Housing Survey, and all surveys that evaluate success and satisfaction of major events such as Part-Time Orientation, Summer Intensive, Student Success Center, Student Engagement, and a variety of student initiatives.

 

Other Duties as Assigned

 

Schedule:
This is a full-time position. General working hours are 8:30-5pm, M-F, Harbor East location. This position requires work schedule flexibility. Some evenings and weekends are required to accommodate student schedules and support events. Travel to other JHU entities is required. Reports to Director of Student Services.

 

 

Qualifications

 

Minimum qualifications:

 

High School diploma required. Five years of related experience required. Additional education may substitute for required experience to the extent permitted by the JHU equivalency. 

 

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

 

Special knowledge, skills, and abilities:

 

Knowledge:

  • Highly competent in business communication (speaking, writing and presentation)
  • Proficient with MS Office applications
  • Working knowledge of Outlook Calendar and Email systems, web-based applications, database and CRM systems
  • Computer design software
  • Knowledge of higher education and student services environment
  • Knowledge of survey design and administration
  • Knowledge of program design, implementation and assessment

 

Skills:

  • Requires strong interpersonal, communication and organizational skills
  • Project management skills
  • Able to work on multiple tasks in a customer service environment
  • Able to facilitate problem resolution, foster confidence and trust
  • Customer service oriented
  • Able to work independently and as a team member; manage confidential information and sensitive situations
  • Able to maintain accurate files and records
  • Able to prepare reports in a timely and efficient manner; to thrive in fast-paced team environment with frequent interruptions where multi-tasking is the norm and to establish policies and procedures is essential
  • Exceptional attention to detail, organizational and project management skills
  • Expected to provide recommendations to Student Services staff and the Director to improve services, processes, and programming

 

Competencies:

  • Takes initiative, action oriented and resourceful
  • Manages execution by self-directing, planning and optimizing
  • Focuses on performance, ensures accountability for results
  • Builds collaborative relationships
  • Flexible and adaptable to be able to manage projects, self and relationships in entrepreneurial and/or ambiguous environment
  • Operational savvy

 

 

Preferred qualifications:

 

Bachelor's degree strongly preferred. At least two years of experience in a customer-facing environment, and experience in communications and logistics preferred. Three plus years of administrative experience in higher education environment, specifically a business school, is highly preferred.

 

JH at Legg Mason Harbor East - Carey Business School

Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply, depending on at which campus you will work. Your recruiter will advise accordingly.

  • During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

  • The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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