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Job Req ID:  10372

Benefits Representative

Classified Title: Benefits Representative 
Role/Level/Range: ATO 37.5/02/OE 
Starting Salary Range: $16.91-$23.25
Employee group: Full Time 
Schedule: M-F 8:30am-5pm 
Employee subgroup: Salaried Non-exmt 
Location: 03-MD:Eastern High Campus 
Department name: 10000084-Human Resources 
Personnel area: University Administration


The Benefits Representative provides benefits services in the processing of health and welfare enrollments, Pension Plan and 403(b) enrollments as well as determination of eligibility for the Tuition Grant Plan and approval for processing of all requests for the Tuition Reimbursement Plan. Communicates and administers the university’s benefit plans, programs and policies through direct interaction with faculty, staff, postdoctoral students, residents, interns and retirees, as well as internal departments and external vendors.


  • Provides day-to-day benefits related research and information to faculty, staff and retirees requiring a knowledge of the university’s benefit plans, programs and policies, i.e. questions regarding how our health and welfare plans work, employee and dependent eligibility, and completion of enrollments.
  • Reviews and approves enrollment by faculty and staff in the Health & Welfare Plans online assuring the required documentation is received for elections made.
  • Responds to client inquiries and complaints to ensure timely and courteous resolution of problems related to benefits enrollment and processing.
  • Acts as a liaison with university employees and external benefits contacts. Researches and provides guidance in the resolution of eligibility, claims and enrollment issues.
  • Reviews and triages all assigned reports.
  • Representatives are required to use all databases necessary for cross-reference of inquiries to determine resolutions which can be complicated by the non-attached of nature of the information including:
    • SAP
    • Legacy
    • Tuition Grant Database
    • Vanguard bridge for administrators
    • Fidelity employer worksite
    • TIAA_CREF administrators
    • American Century access
    • VALIC Employer Access
    • WageWorks Employer access
    • CONEXIS Employer site
    • Prudential Employer site
    • The Hartford Employer site
    • MetLife Employer site
  • Maintains standards of customer service as outlined for the team.
  • Be proficient I the use of various software applications, such as spreadsheets, word processing, and graphics packages to assemble, manipulate and/or format data and/or reports.
  • Applies a working knowledge of applicable legislation and regulations affecting benefits.
  • Attends designated training programs, seminars and meetings.
  • Serves on workgroups and committees.
  • Performs special duties and projects.
  • Ability to handle confidential information in an appropriate manner.


High School/GED required. College degree or equivalent preferred.

Two years benefits or customer service related experience required. Three years preferred. Demonstrated proficiency in the Microsoft Office suite of programs. Experience working with multiple sources of software applications. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula. JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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