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Job Req ID:  3684

Business Services Analyst

Classified title:  Business Services Analyst

Working title:  Epic Operations Project Analyst

Role/Level/Range:  ATP, PD, 4

Starting Salary Range: $57,544 - $79,047

Employee group: Fulltime

Employee subgroup: Exempt

Position Type: New

Schedule (hours/days): Monday-Friday 8:30-5:00 37.5 hrs.

Location:  JHOC-6 (East Baltimore Campus)


General Summary:


This position will be responsible for the day-to-day activities and tasks assigned to support Epic for the Department of Otolaryngology. The successful candidate is responsible for the technical maintenance of the application and complex, department related, problem resolution. Serves as the functional system expert, developing problem-solving strategies, investigating unique/first time instances of system problems, and working with faculty and Administration to optimize Epic functionality for Otolaryngology users.



Duties & Responsibilities:


Identifies, develops and implements enhancements to identified areas of Epic functionality within The Department of Otolaryngology clinical areas.

Evaluates clinical workflows and partners with Faculty and staff to design solutions in Epic that will address identified challenges. Proactively identifies issues and solutions whenever possible.

Provides additional on boarding training to new staff and faculty

 Provides operational support for Epic by providing status on requests, prioritizing tasks or working with management, and Central EPIC teams to identify and resolve end-user issues

Configures and modifies clinical documents, exam elements, and other relevant aspects of Epic to best meet the end-users’ needs.

Defines, runs and creates reports in Epic needed to assess billing, clinical and administrative performance.

Serves as an internal Epic training resource for Otolaryngology faculty and staff.

Works with Johns Hopkins programmers to ensure existing and new Otolaryngology applications are interfaced with Epic.

Support Call Center with the management of smart source letter edits, scheduling questionnaire improvement, scheduling error reports.





Bachelor’s in Administration or Finance.  3 years with Bachelor’s or 1 year with a Master’s Degree.


Preferred qualifications:  Master’s Degree. Knowledge of EPIC system and Project Management skills.

School of Medicine - East Baltimore Campus

Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply, depending on at which campus you will work. Your recruiter will advise accordingly.

  • During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

  • The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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