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Job Req ID:  10842

Director Student Financial Aid and Scholarships

Classified Title: Director Student Financial Aid
Role/Level/Range: L/05/LE 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: M - F / 8:30am - 5:00pm 
Employee subgroup: Salaried Exmpt 
Location: 01-MD:Homewood Campus 
Department name: 10001447-Student Financial Services 
Personnel area: Johns Hopkins University

The Johns Hopkins University (JHU), one of the world’s premier research universities, invites applications for the Director of Financial Aid and Scholarships in the Office of Student Financial Services, located on the Homewood Campus. Reporting to the Assistant Vice Provost for Financial Aid, the Director leads a team of 17 financial aid professionals that oversees the application, awarding and delivery of more than $260 million dollars in federal, state, private and institutional funds. This position presents an incredible opportunity to help define the future of financial aid at an extraordinary institution with a deep commitment to the transformative power of higher education, need-based financial aid, and the best student experience.

Located on the 140-acre North Baltimore campus, Homewood serves over 5,000 undergraduate and 7,000 graduate students enrolled in the Zanvyl Krieger School of Arts and Sciences and Whiting School of Engineering. The ideal candidate is a highly motivated, innovative leader with outstanding analytical, management and interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. S/he will be an experienced financial aid professional familiar with current trends and challenges in financial aid, who understands the principles of need-based aid and Institutional Methodology (IM), and who thrives in fast paced environments where expectations for performance and productivity are high. The Director works collaboratively with a broad group of campus partners, including Admissions, Student Billing, Registration, Advising, Student Life and IT to enhance the Johns Hopkins student experience.

Specific duties of the position:

  • Work closely with the Assistant Vice Provost for Financial Aid to develop strategies to enhance JHU’s financial aid program in support of bringing the most talented, creative and ambitious undergraduate students to the Hopkins Community, regardless of their family’s financial circumstances
  • Direct office operations and develop strategies to manage multiple work streams, ensuring that they are conducted within existing policy, procedural and compliance guidelines; that best practices are followed, and technology and automation are leveraged at every opportunity
  • Work with Undergraduate and Graduate Admissions on messaging and recruitment strategies to communicate affordability and procedures to apply for need based aid
  • Develop the office structure necessary to manage undergraduate and graduate work streams optimally, including a robust graduate distance education population
  • Foster a data-driven and analytical office environment where key performance indicators are integrated into all aspects of process, staff evaluations, resource decisions, and goal setting
  • Help the team navigate complex financial aid issues by fostering a culture that encourages written policies, procedures and business guides, as well as edit checks, standards, and quality assurance reviews to ensure the accuracy and consistency of work
  • Lead, mentor, and provide opportunities for professional growth to a team of 17 full-time employees (4 direct reports):

    Sr. Associate Director (1)

    Associate Director (2)

    Financial Aid Advisers (10)

    Client Services Specialists (2)

                Sr. Software Engineer (1)

                Programmer Analyst (1)

  • Foster an open, welcoming and inclusive environment for students and staff
  • Set office and individual performance goals; make salary and promotion recommendations for office personnel
  • Represent the University at regional and national professional meetings and on committees in professional organizations
  • Oversee the creation of annual reports, including peer analyses, NCAA, Common Data Set and FISAP
  • Ensure that all operational processes are aligned with Title IV compliance policies and that staff review and resolve Title IV compliance exception reports
  • Manage the office’s operational budget, as well as a $100 million need-based aid budget for undergraduates

Bachelors (required), Masters Degree preferred

Excellent written and oral communication skills

Strong problem-solving skills

Strong understanding of the principles of need-based aid and Institutional Methodology
Use of Microsoft Office Suite (Word, Excel, Outlook, and Power Point) is required

Experience with PowerFAIDS Preferred 

Knowledge of workflow and document imaging solutions (OnBase preferred)

Related work experience:
7-10 years recent direct experience within a Financial Aid Office, including high level leadership, supervisory and systems responsibilities.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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