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Job Req ID:  9866

Director of Family Support Services

Position Summary:

The Director of Family Support Services is a leadership position within Human Resources and will serve as the University’s steward of its Family Support Services programs for faculty, staff and students. The Director will lead, manage and communicate the University’s family support services mission and strategies while supporting high quality programming in all aspects of service delivery.

Duties & Responsibilities:

  • Develop and carry through the Family Support Services strategic plan, including oversight and management of a significant budget.
  • Balance the needs of the University and the needs of its diverse employee community.
  • Supervise team members that contribute to Family Support Services programs.
  • Source and select outside consultants and vendors.
  • Identify trends and opportunities for Family Support Services program growth and improvement and bring these to the attention of leadership.
  • Develop systems and tools to collect information, analyze and report information.
  • Support University recruitment and retention efforts, including onboarding and relocation.
  • Brief senior administrators on program developments; communicate information in a sensitive and timely manner.
  • Manage the University’s relationship with child care center operators for JHU:
  • Serve as the point person and liaison to the centers
  • Negotiate and define the parameters of the relationship between the University and the child care centers
  • Identify, develop, drive and implement opportunities for continuous improvement
  • Represent the University’s interests; serve as the subject matter expert and point person in strategic, financial, legal and programmatic decision surrounding the child care centers
  • Manage a system-wide approach and strategy for child care center facilities, such as for repairs and renovations
  • Identify and make the case for new and additional resources for centers, including budgetary analysis
  • Manage, mitigate and report child care center-related risks to the University
  • Oversee the University’s additional child care support programs such as: back-up child care and child care subsidy program.
  • Collaborate with other members of the Work/Life team on ancillary family support programs such as child care referrals, school vacation camps, breast feeding support programs, aging adult services, baby shower program, etc.

Minimum Qualifications (Mandatory): 

Bachelor’s Degree in human development, family services, child development, early childhood education, or a related field.  A minimum of five years of leadership experience in family services, work life services or a related field.

Preferred Qualifications:

Master’s Degree in human development, family services, child development, early childhood education, or a related field. Previous experience developing and implementing work/life programs is also desired.

Competencies and Skills Required:

  • Management/leadership
  • Supervision
  • Communication–written and oral
  • Problem solving and innovation
  • Presentation to groups
  • Analysis and reporting
  • System development

Special Knowledge, Skills, and Abilities:

  • Knowledge of state childcare licensing regulations and national accreditation standards, and knowledge of developmentally appropriate practices for young children.
  • Knowledge of the infrastructure of higher education with demonstrated experience with staff, faculty and students is desirable.
  • Knowledge of basic accounting principles and procedures is desirable.
  • Knowledge of event and program planning is desirable.

Role/Level/Range: LF/L/04

Starting Salary Range:  $89,858- $120,000

Employee group:  Full Time

Schedule: M-F 8:30-5pm

Employee subgroup: Exempt

Location: Baltimore, MD

Department name: Human Resources

Personnel area: University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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