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Job Req ID:  10196

Case Manager for Graduate Students and Postdoctoral Fellows

Purpose of Position:

The Graduate Student and Postdoctoral Fellow Case Manager provides triage, support, assistance, and direct follow-up for JHU Engineering graduate students and postdoctoral fellows in the Whiting School of Engineering who are in distress and/or are encountering personal/nonacademic barriers to effective performance in their academics and/or research.

This role uses interventions, referrals, and follow-up services to provide a personalized, high touch, and customized response to address individual student/postdoctoral fellow issues in areas such as physical or mental health, finances, interpersonal issues within the university, conduct, and work/life balance.

This position also manages crisis/emergency support pertaining to JHU Engineering graduate students and postdoctoral fellows (such as incidents of suicide attempts, death and accidents, significant lab or classroom disruptions, significant behavioral issues, criminal activity, sexual assault, and medical emergencies) by facilitating care/interim measures through appropriate campus partners (the Dean of Students, Counseling Center, Johns Hopkins Student Assistance Program, Health and Wellness Center, Campus Security, Title IX Coordinator, Disability Services, Office of Institutional Equity, Office of Engineering Graduate and Postdoctoral Academic Affairs, Student Conduct, Registrar, Office of International Services, etc.).

While strong, supportive relationships may develop with students and postdoctoral fellows, the Case Manager does not engage in individual therapeutic relationships or psychological counseling.  

Essential Duties & Responsibilities:

Case Management

  • Meet individually with students and postdoctoral fellows as needed to support their progress.
  • Collect, evaluate, and record all facts pertaining to student cases that come in through online management and/or referrals; prepare reports as needed.
  • Provide referrals to support services within the University
  • Facilitate Leaves of Absence.
  • Follow up and track cases to ensure student compliance with recommendations and adequate support. 
  • Coordinate and implement ongoing disability/temporary health/Title IX interim accommodations and services for students, coordinate with Disability Services and OIE when appropriate.
  • Manage regular meetings with the Assistant Dean and any relevant student services partners to discuss students/postdoctoral fellows of concern and to escalate support as appropriate.
  • Coordinate and participate in RATs (Risk and Threat Assessments) when appropriate.

Outreach, Training and Education 

  • Assist in training and advising faculty, staff, students and external stakeholders on managing graduate students/postdoctoral fellows of concern.

Ongoing Initiatives

  • Other projects as needed/duties as assigned.


Education, Experience, Licensure, Certification: 

Bachelor’s degree in education, counseling, social work, or related field required. Master’s degree in Social Work, Counseling, Higher Education or related field strongly preferredExtensive experience may substitute for some education. Minimum of three years, preferably 3-5 years progressively responsible experience in an academic environment with experience in case management, including managing response to crisis situations; experience working as part of a case management team and navigating complex, decentralized environments strongly preferred. Experience with diverse, as well as international graduate and/or postdoctoral fellow populations at a research university strongly preferred.

Knowledge and Skill:

  • Able to assess situations objectively and quickly, serve as an expert as to relevant resources, and devise solutions efficiently;
  • Possess excellent emotional and interpersonal intelligence;
  • Able to triage and address multifaceted and urgent issues;
  • Able to manage and track large amounts of sensitive and diverse data;
  • Able to interact with staff and faculty of all levels within the division;
  • Possess strong organizational, and problem-solving skills;
  • Be detail orientated;
  • Be self-initiating and independent
  • Have excellent writing and oral communication skills, with the ability to clearly relay information among faculty, staff, postdoctoral fellows and students;
  • Able to navigate ambiguous and confidential situations;
  • Have knowledge of student services/educational software applications (for example: SIS, Advocate, Starfish, Salesforce)
  • Able to work seamlessly with ad-hoc teams in addressing unique situations
  • Able to respond to crisis situations outside of normal university operating hours

Classified Title: Student Life Administrator
Role/Level/Range: ACRP/4/MC
Starting Salary Range: Commensurate with experience
Employee group: Full time
Schedule: 8:30 a.m. to 5 p.m., Monday through Friday
Employee subgroup: Salaried, Exempt
Location: Baltimore, MD
Department name: Academic Affairs
Personnel area: Whiting School of Engineering

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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