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Job Req ID:  10617

IT Sr. Manager

Classified Title: IT Sr. Manager 
Role/Level/Range: L/04/LF 
Starting Salary Range: $89,858.00 - $123,538.00
Employee group: Full Time 
Schedule: Mon-Fri; 8:30am - 5:00pm 
Employee subgroup: Salaried Exmpt 
Location: 04-MD:School of Medicine Campus 
Department name: 10003200-SOM Sur Information Technology 
Personnel area: Johns Hopkins University

General summary/purpose

  • Responsible for the day-to-day planning and decision-making for a range of IT services, for a department or unit under the University and Health Systems.
  • Manages the IT strategy, infrastructure, development, and support within the organization.
  • Develops and implement plans and policies for service delivery in support of organizational operations.
  • Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations.
  • Leads large scale projects, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. 
  • Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base.
  • Supervises IT managers.
  • Recognized as an expert in group’s realm of responsibility




The scope of authority of the IT Senior Manager encompasses one or more major highly

Complex/technical IT functions (e.g., networking, telecommunications, applications, Web services, etc.)That significantly impact operations and support the entire university, health system, or both.


Typically has moderate size staff comprised of IT staff as direct and indirect reports, which may include LAN and Systems Administrators, Systems Engineers, Programmer Analysts, and Senior Technical Support Analysts.


Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS as well as outside vendors.


Specific duties & responsibilities

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.


Planning and Controlling


  • As a member of a senior management team, contributes or leads planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Develops technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies.
  • Anticipates change and responds when technology requirements emerge and evolve.
  • Based on understanding of organizational goals, mission and culture, assesses impact and effectiveness of technology to ensure it supports the organization’s needs.
  • Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
  • Works with constituents in conjunction with other IT leaders to interpret customer business needs and makes recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the organization.
  • Ensures that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility.


Relationship Management


  • Represents senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins.
  • Represents the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered.
  • Manages the customer relationship and satisfaction as well as adherence to the contractual obligations.
  • Creates and promotes a culture of excellent customer service.
  • Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
  • Maintains relationships with strategic technology vendors for the organization.


Project/Product Responsibility


  • Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
  • Is responsible for the management of multiple IT projects that impact the department or IT function, including planning, and monitoring progress toward completion.
  • Ensures continuous delivery of information technology support and services through direct management of service level agreements.


Staff Management


  • Recruits, develops, retains, and organizes staff.
  • Assigns tasks, monitors progress, and provides guidance.


Minimum qualifications

  • Bachelor’s degree coupled with a minimum of 7 years of management experience is required.
  • Additional education may substitute for required experience and additional related experience may substitute for required education.

* JHU Equivalency Formula: 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *


Preferred qualifications

Proven written, verbal, and interpersonal skills as well as strategic planning skills. They must have advanced experience with the range of supported technologies. Project management experience is desirable.


Special knowledge, skills, and abilities (KSAs)

  • High level knowledge of all technologies within area of responsibility
  • Track record of collaboration with peers, colleagues and lower level staff
  • Proven ability to prioritize work and ensure projects and workloads are completed on time while maintaining high morale
  • Ability to prioritize conflicting demands
  • Excellent written and oral communications skills
  • Politically aware and able to maintain confidentiality
  • Act and speak professionally in formal and extemporaneous situations
  • Demonstrated exemplary customer service skills

The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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