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Job Req ID:  11235

Multimedia Systems & Project Technician

Classified Title: Mulitmedia Technician

Working Title:   Multimedia Systems and Project Technician
Role/Level/Range: ATO/2/OF
Starting Hourly Salary Range: $19.62-$22.05 ($38,259.00 - $43,000.00)
Employee group: Full Time 
Schedule:  Monday – Friday, 8:30 am – 5:00 pm.  Must be able to work flexible hours, including occasional evenings and weekend beyond the normal day shift.
Employee subgroup: Non-Exempt 
Location: East Baltimore Campus
Department name: Office of Information Technology 
Personnel area: School of Public Health

 

The Office of Information Technology is seeking a Multimedia Technician.  Reporting to the Multimedia Manager, the Multimedia Systems and Project Technician assists clients experiencing procedural or operating difficulty with classroom technology, audio-visual equipment, applications, products, or services.  Provides support for classroom technology, audio visual, and collaborative systems to faculty, staff, and students by investigating equipment and software problems, resolving issues directly.  Also assists the Multimedia Systems and Project Specialist in the areas of project management and internal design and integration efforts.

 

The successful candidate will be a motivated, proactive, client-oriented team player.  The candidate will be organized and provide an excellent customer service experience for clients.  Attention to detail, customer service focus and positive work ethic a must.  Must be able to work flexible hours, including some evenings, weekends and overtime.

 

Specific Duties and Responsibilities:

Duties and responsibilities include the following (other duties may be assigned):

 

Classroom Technology and Multimedia Support (75%)

  • Provides audio-visual and collaborative technologies support to clients, responding to telephone calls, emails, and personnel requests for technical support.
  • Records, prioritizes, and tracks all assigned help calls and documents work efforts in a ticketing system.  Ensures timely attention to requests to meet service SLAs, in keeping with departmental processes. 
  • Diagnoses problems through discussions with clients.  Simulates or recreates technical issues to resolve operating difficulties. Identifies, researches, documents, and resolves incidents. 
  • Performs troubleshooting of podium A/V devices, room control systems, microphones, projectors, audio recording units, and other related equipment in classroom and special event environments.  Assesses damage to or loss of equipment, keeping Supervisor informed of same.
  • Performs A/V equipment set-ups and strikes in a timely and efficient manner, ensuring that equipment is correctly configured and operating properly for the event.  Supports live and pre-recorded productions for special event webcasts in a variety of locations throughout the School.
  • Assists clients in the best use of A/V technology to deliver presentations.  Provides basic instruction/training for students, faculty, and staff on the use of A/V equipment and resources.  Updates internal support documentation and contributes to the development of client help documentation.
  • Participates in the installation, maintenance, and storage of multimedia equipment.  Updates and maintains multimedia equipment inventory.  Coordinates with the Multimedia Systems and Project Specialist to arrange hardware warranty repairs. 
  • Reports to supervisor to arrange the timely ordering of necessary A/V consumable supplies.  Provides feedback on the replacement of equipment and upgrades where applicable.
  • Performs testing and quality assurance on presentation computer systems, A/V systems, and virtual conferencing software.
  • Actively keeps abreast of A/V technologies and practices in use outside of the School. 
  • Applies professional business/technical support concepts to provide support, consultation, and training for clients based on established departmental guidelines.  Prioritizes and manages multiple tasks and deadlines with supervision.  Properly escalates issues to other teams and works to resolve more complex problems with supervisory guidance. 

 

Project Support (20%)

  • Updates and maintains equipment inventory in conjunction with the Production Supervisor.
  • Provides training to faculty, staff, and students when applicable regarding room demonstrations, hardware configuration, software practices, and/or videoconferencing.
  • Maintains an inventory of backup gear for repairs and replacements and gets approval from IT Manager, Multimedia on purchasing.
  • Conducts hands-on inventory or system reconfiguration projects as directed by management.
  • Diagnoses problems through discussions with staff.  Simulates or recreates technical issues to resolve operating difficulties. Identifies, researches, documents, and resolves incidents. 
  • Other duties as assigned.

 

Client Computer Support (5%)

  • Diagnoses, analyzes, and documents Level 1 computer hardware and standards software issues (email, web browsers, etc.).
  • Installs computer monitors and peripheral devices (keyboards, mice, webcams, etc.).
  • Installs software and assists with license tracking.
  • Troubleshoots basic user account issues, including password and access issues.
  • Identifies, documents, and reports network connectivity issues.

 

Minimum Qualifications:

High School Diploma/GED.  Four years related experience required.

Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications:

  • Bachelor’s Degree in a related field required
  • Experience working in an educational environment
  • One year of experience with AV at live events
  • Certified Technology Specialist (CTS)
  • Microsoft Technology Associate (MTA)
  • Apple ACMT or ACTC
  • CompTIA Security+
  • Project Management for AV

 

Special Knowledge, Skills and Abilities:

  • Must have working and operational knowledge of all A/V equipment commonly used for presentation support, including consumer and professional electronics.  Includes, but is not limited to: 
    • Computers (Windows and Mac operating systems)
    • TVs, monitors, DVD, and Blu-ray players
    • Digital audio recorders and mixing consoles
    • Slide projectors, data projectors
    • Digital whiteboards
    • Video and web cameras 
    • Cabling
    • SMART technologies / platforms
    • Web casting technologies
  • Demonstrated knowledge of general A/V installation techniques.
  • Strong computer troubleshooting skills and working knowledge of computer networks. Familiarity with both Windows and Apple operating systems (Windows XP, Windows 7, Windows 10 onward; Apple OS X and onward).
  • Highly knowledgeable about video conferencing systems and other related virtual conferencing software (e.g., Polycom Real Presence, Skype, Adobe Connect, etc.).
  • Some experience in audio editing, using software such as Soundforge.
  • Excellent verbal and written communication skills, especially the ability to listen and understand what is being described, with attention to detail in transcribing requirements.
  • Strong interpersonal skills and a high level of customer service.   Ability to work with faculty, staff, and students in a professional, helpful and friendly manner.  Ability to work calmly under pressure in busy environment. 
  • Must be very punctual and have strong organizational skills to be proactive and meet assigned deadlines.
  • Excellent interpersonal skills to support work with both technical and nontechnical personnel at all levels throughout the organization. 

 

Physical Requirements:

Sitting, standing, walking, lifting and bending

 

 

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

 

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

 

School of Public Health - East Baltimore Campus

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