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Job Req ID:  1676

SSEI IT Manager

Classified title: IT Manager

Role/Level/Range:  ATP, 04, PF

Starting Salary Range: Commensurate with Experience

Employee group: Full-Time

Schedule: Mon-Fri, 8:30a – 5p; Essential Staff; Occasional Telecommuting

Employee subgroup:  Exempt

Location: Baltimore, MD

Department name:  IT@JH – University Information Systems

Personnel area:  University Administration

 

 

General summary/purpose:

 

  • Responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. 
  • Works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations.
  • Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations.
  • Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration.
  • Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base.
  • Manager will supervise frontline IT professionals, will act as a resource for staff including technical guidance, and may have some hands-on responsibilities. 
  • Recognized as an expert in group’s supported technologies.

 

Specific duties & responsibilities:

 

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

 

Planning & Controlling

 

  • Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
  • With an awareness of organization’s needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.
  • Helps establish budgetary goals, and provides input towards priorities.  May develop IT operations budget.
  • Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

 

Relationship Management

 

  • Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
  • Manages the customer relationship and satisfaction as well as adherence to service level agreements.
  • Creates and promotes a culture of excellent customer service.
  • Maintains relationships with customer base to better understand their needs and address organizational goals.
  • Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
  • Maintains relationships with technology vendors for the department.

 

Project/Product Responsibility

 

  • Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
  • Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
  • As necessary actively participates in group’s delivery of services.

 

Staff Management

 

  • Recruits, develops, retains, organizes and manages performance of staff.
  • Assigns tasks, monitors progress and provides guidance.

 

 

Qualifications 

 

Minimum qualifications (mandatory):

 

A Bachelor’s degree required. Additional experience may be substituted for education. Five years of progressively responsible related experience is required; 2 years of supervisory experience is preferred.   Additional education may substitute for experience. Knowledge and practical experience utilizing Agile methodology, ability to lead a team of technical professionals, high level knowledge and understanding of the Microsoft technologies, experience implementing and maintaining complex enterprise-wide systems.

 

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 

 

Special knowledge, skills, and abilities:

 

  • High level knowledge of all technologies within area of responsibility
  • Track record of collaboration with peers, colleagues and lower level staff
  • Proven ability to prioritize work and ensure projects and workloads are completed on time while maintaining high morale
  • Ability to prioritize conflicting demands
  • Excellent written and oral communications skills
  • Politically aware and able to maintain confidentiality
  • Demonstrated excellent customer service skills
  • Act and speak professionally in formal and extemporaneous situations
Mount Washington Campus

Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply, depending on at which campus you will work. Your recruiter will advise accordingly.

  • During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

  • The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Important legal information: http://hrnt.jhu.edu/legal.cfm

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