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Job Req ID:  7329

ServiceNow Software Developer

 

General Job Information for the Technology Innovation Center

 

YOU:

  • Thrive in an interdisciplinary team-based environment
  • Are comfortable with ambiguity, and are also willing to take task-based direction on projects
  • Are not intimidated by working directly with world-class clinicians to design and develop software applications
  • Have some background knowledge rooted in the healthcare industry, and are relentlessly curious to know more
  • Would like to know your work is improving patients’ lives and making health systems function better, and you’d like to see this in action
  • Are comfortable with feedback, and enjoy completing multiple iterations of your work before it becomes an enterprise-ready product
  • Don’t take yourself too seriously, and enjoy a collaborative environment with lots of whiteboards and Post-It notes

 

US:

  • We’re a team of designers, developers, project managers, and business leaders
  • We’re passionate about creatively tackling challenges facing patients, providers, and administrators through software development
  • The software we design and develop facilitates communications, monitoring, analysis, and/or education for clinicians and patients
  • We develop software that ranges from integrated clinical decision-support tools to mobile, remote patient monitoring apps that bridge patients and providers
  • We prioritize work on software applications that have the greatest potential to positively impact patient care within The Johns Hopkins Health System
  • We aim to create and deliver products (through licensing, start-ups, and sales) that are beneficial to other healthcare institutions
  • We aim to disrupt while improving upon the status-quo of healthcare
     

 CORE VALUES:

  • Lead by Serving: be accessible, attentive, and accommodating to the team and our customers
  • Challenge what’s Usual: take initiative, be relentless, and stay curious
  • Take a Team-Based Approach: stay passionate about learning technology from each other and co-innovate

 

THE PROCESS:

  • Partner with a clinical champion to identify and study the primary audiences
  • Analyze existing clinical workflows of those audiences and ensure the application integrates with daily tasks of primary users
  • Work with Product Development Leads, Designers, and Software Developers to lead stakeholders in design sessions for feature prioritization and feedback
  • Deliver a minimum viable product that allows users to test with clinical teams at Johns Hopkins
  • Support and maintain the application, while also providing assistance to the clinical champion in maximizing the application’s positive impact
  • Work with the team to design and execute additional phases of work as needed

About the team

The Technology Innovation Center (TIC) is uniquely positioned within Johns Hopkins to help design, build, and deploy novel enterprise, departmental, and clinical applications that strive to improve workflow, outcomes, and patient care. Our applications focus on turning data and algorithms into useful visualization tools, improving workflows such as patient hand-off, rounding, and cross-team collaboration, and helping patients with medication adherence, data gathering, and overall clinical education. Our team frequently works with data from multiple sources including our Enterprise EMR (Epic), researcher curated data, and other IT systems. The applications we design, build, and support are critical to our healthcare operations and require high-availability, 24/7 monitoring, and on-call support.

 

Our development languages include:

Our development platforms include:

Our database technologies include:

Our DevOps and CI/CD stack includes:

  • Java
  • Spring Boot
  • Node.js
  • AngularJS
  • Swift
  • Grails
  • On-premise Windows & Linux
  • AWS
  • Azure
  • Docker
  • iOS/Android

 

  • Microsoft SQL Server
  • MySQL
  • MongoDB
  • PostgreSQL

 

  • Confluence
  • JIRA
  • Bitbucket
  • Bamboo
  • Artifactory

 

Software Developer Requirements

  • Has familiarity with a handful of development languages, but has expertise in one or two languages
  • Has worked on at least one multi-person project and is familiar with the concept of ‘the whole is greater than the sum of its parts’
  • Is comfortable reviewing code and contributing to an established application
  • Is eager to learn a Continuous Integration and Continuous Deployment (CI/CD) methodology
  • Is comfortable focusing on a primary project while contributing to other projects as time permits
  • Is familiar with RESTful API concepts and developing distributed software systems
  • A technical degree from an accredited university and a high GPA can be used in lieu of work experience
  • Bonus: Has software development experience in healthcare IT

 

Focus and Responsibilities of this Position

  • The responsibilities of a ServiceNow Software Developer include design, implementation, testing, documentation, and support of product and project features.
  • This will include subject matter expertise in designing workflows in the designated modules of the ITSM platform that are used for IT automation, Service Catalogs, knowledge articles and other IT service offerings. 
  • The position will also be responsible for managing the IT contract management module and IT contract management support.
  • The position will interact with IT leadership to define workflows as well as end users who utilize information technology, to include Legal, Contracts, and Procurement staff. 
  • The developer will be required to understand business and technology requirements, consulting on those requirements and defining workflows, leading the project while collaborating with the business/application owner with limited supervision.  All projects will be prioritized with the manager prior to engagement.
  • The ITSM system is ServiceNow, which utilizes multiple modules for service management activities. 
  • The position is required to have an understanding of each of the modules and the ability to design workflows that are consistent across the modules and recognize the dependencies between modules.
  • The position will also be responsible for reviewing existing workflows and recommending ongoing improvements.
  • This is an Enterprise system that supports the entire JH enterprise, but is primarily focused on IT applications There are approximately 12 modules that require an understanding and knowledge of the system.  A theoretical knowledge is required to understand the integration with other systems such as SAP, JHED and other interfaces as required.

 

Minimum Qualifications (mandatory):

Bachelor’s degree required. Additional experience may be substituted for education. Five years of related work experience with computer systems and applications. Additional education may substitute for experience.

 

Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.

 

 

Special Knowledge, Skills, and Abilities:  

 

  • Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
  • Must demonstrate strong critical thinking and analytical reasoning skills.
  • Ability to work on multiple priorities effectively.
  • Ability to prioritize conflicting demands.
  • Ability to execute assigned project tasks within established schedule.
  • Ability to work collaboratively in a team environment.
  • Ability to communicate effectively in the service of users and colleagues.
  • Writes and communicates clearly and concisely.
  • Possesses sound documentation skills.
  • Ability to maintain confidentiality.
  • Must demonstrate exemplary customer service skills.

 

Classified title:  Software Engineer

Role/Level/Range: ATP, 4, PE

Starting Salary Range:  Commensurate with Experience

Employee group:  Full-time

Schedule:  Mon-Fri, 8:30a-5:00p

Employee subgroup:  Exempt

Location: Baltimore, MD

Department name:  IT@JH Technology Innovation Center

Personnel area:  University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

 

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

 

School of Medicine - East Baltimore Campus

Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply, depending on at which campus you will work. Your recruiter will advise accordingly.

  • During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

  • The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
EEO is the Law. Learn more: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information: http://hrnt.jhu.edu/legal.cfm

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