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Job Req ID:  12916

Student Accounts Coordinator

Classified Title: Student Accounts Coordinator 
Role/Level/Range: ATO 37.5/02/OD 
Starting Salary Range: $15.11 - $20.79 per hour
Employee group: Full Time 
Schedule: M-F, 8:30-5:00 
Exempt Status: Non-Exempt  
Location: 01-MD:Homewood Campus 
Department name: 10001449-Homewood Student Accounts 
Personnel area: Homewood Student Affairs


Job Summary:

The Homewood Student Accounts Coordinator assures the timely collection of student accounts receivables; provides in-depth customer service to students, parents and sponsoring agencies; provides payment and account information and problem-solving assistance to students, parents, and staff colleagues.

Essential Job Responsibilities:

  • Serve as Student Accounts primary liaison to over 12,000 students a semester for the Undergrad and Graduate programs of the Krieger School of Arts & Sciences, Whiting School of Engineering, Advanced Academic Programs and the Engineering for Professionals as well as parents, sponsors and staff colleagues for questions and the application of University payment policy under FERPA regulations.
  • Provide in-depth customer service to students and parents, providing payment and account information and instruction on using student accounts self-service tools.
  • Respond to students, parents, sponsors and staff in person, on the phone, and via e-mail or written correspondence to resolve student account problems and facilitate solutions to their concerns and issues.
  • Maintain the financial integrity of accounts by constant monitoring of student balances to identify errors; then initiate contact with other offices to instruct them on how to resolve the error.
  • Participate in the Student Accounts collection efforts for current account receivables.
  • Encourage and explain usage of monthly Payment Plan (TMS) for budgeting assistance to families.
  • Distribute federal financial aid refunds to students and parent borrowers in compliance with Federal and Department of Education Regulations.
  • Process and monitor students who have LOA notices to ensure proper credit from other departments and that all Financial Aid adjustments have been processed before refunding or collection of balance begins.
  • Review accounts and process refundable credit card and e-check overpayments.
  • Follow up on uncashed third party refund checks to insure deposit of the Title IV Refunds.
  • Assist students in setting up refund preferences with the third party vendor (Bank Mobile) to receive their refunds.
  • Initiate the cancellation, reissue and/or return of funds for stale-dated federal financial aid refund checks per Department of Education regulation.
  • Review daily tuition reports, and enters adjustments when needed.
  • Work under minimal supervision.
  • Perform other duties as assigned.


High school education required.  Additional education preferred. Additional education may substitute for experience.

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  


A minimum two years of customer service experience with a strong customer service orientation required. Experience with accounts receivable and/or accounting background preferred.

Additional Knowledge, Skills & Abilities:

  • An ability to react to customers' needs quickly, thoughtfully, and courteously.
  • An ability to communicate effectively both orally and in writing with diverse populations.
  • Excellent organizational skills with an ability to organize, prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
  • A proven ability to work effectively as a team member.
  • The ability to analyze and interpret data and make independent decisions.
  • A proficiency in desktop computing using MS Office (Word, Excel, Access), email and web interfaces on a Windows platform.
  • Prior experience with SIS would be beneficial but not required.


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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