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Job Req ID:  10327

Student Services Administrator

Classified Title: Student Services Administrator 
Role/Level/Range: ACRP/03/MC 
Starting Salary Range: $55,000 - $60,000
Employee group: Full Time 
Schedule: M-F 
Employee subgroup: Salaried Exmpt 
Location: 06-MD:School of Nursing 
Department name: 10001248-Enrollment Management & Student Affairs 
Personnel area: School of Nursing

General summary/purpose

The Student Academic Success Center (SASC) manager, in coordination with the Associate Dean for Enrollment Management and Student Affairs, is responsible for strategically leading the creation and functioning of the center to meet the needs of a diverse, graduate nursing student body. The manager will be responsible for: 1) recruiting, hiring, training, managing and evaluating 7-10 instructional coaches and student-tutors; 2) identifying, creating, and implementing a comprehensive menu of student support services to assist students in becoming independent and intentional learners 3) establishing and coordinating all administrative activities of the center including policies, scheduling, resource attainment, allocation and presentation, and evaluating student progress; 4) tutoring students in writing and presenting; 5) teaching targeted workshops to meet specific student needs.


Specific duties & responsibilities

  • Solid knowledge of all stages of the writing and presentation processes
  • Solid knowledge of adult learning theory, practice and instructional strategies
  • Knowledge and practice working with graduate students
  • Strong verbal communications skills, including public speaking
  • Strong written communication skills, including ability to brainstorm, direct, draft, revise, edit original correspondence, reports, research papers, white papers, and other written forms and presentations
  • Knowledge and practice of specific writing strategies, i.e., modeling, shared, interactive, guided, and, independent
  • Able to implement and use metrics to evaluate services and create new ones
  • Effective negotiation and diplomacy skills
  • Ability to work collaboratively
  • Ability to interpret needs/recognize problems and make recommendations on improving
  • Excellent organizational and time management skills
  • Effective interpersonal skills in working with diverse students, faculty, and staff
  • Optimistic, personable attitude
  • Ability to work independently and on a team
  • Exceptional attention to detail with the big picture in mind
  • Self-motivated with focus on student needs, problems and success
  • Mature and self-directed
  • Positive attitude, enthusiastic and dedication to continuous learning
  • Ability to innovate and execute
  • Ability to work independently
  • Self-starter and entrepreneurial spirit


Essential Duties & Responsibilities:

A. Student Academic Success Center Management (55%)

  • Recruit, hire, train, supervise and evaluate about 7-10 instructional coaches and student-tutors. ensures ongoing development to support high-quality services delivery; promotes best practices in field
  • Create a comprehensive menu and schedule of student support services to meet specific student needs each semester based on course offerings to include in-person and virtual: one-on-one tutoring, exam review sessions, walk-in hours, and workshops.
  • Plan and execute an optimal schedule of business hours to accommodate a diverse student body to include full-time in-person students, part-time in-person students, and online students.
  • Perform outcome assessment and create a strategic plan to further develop center offerings
  • Coordinate a comprehensive evaluation of all SSC activities to support student success; create and administer assessments for evaluation; write year-end reports for senior management
  • Assess, monitor, and evaluate student needs; develop initiatives to meet those needs
  • Design and deliver National Tutoring Association certified trainings (or similar program) and manages certification credentials for him/herself and all tutors
  • Manage appointments using an online system
  • Develop and manage online support and resources, including synchronous and asynchronous tutoring
  • Promote the SSC to new and current students by participating in orientations, resource fairs, and other events


B. Teaching (40%)

  • Provide support and teach students in the following areas of English writing: planning/prewriting; Drafting/brainstorming; Revising; Editing; Publishing
  • Practice and teach students in the following traits of writing: Ideas/content; Organization; Voice; Word choice; Sentence fluency; Conventions; Presentation
  • Practice and teach critical and creative writing skills
  • Employ specific writing strategies to teach students to write effectively and critically, and ultimately become successful independent writers
  • Responsible for creating and teaching various workshops that target specific problem areas, to include presentation skills, content development, structure, and flow.
  • Proficient in and able to implement specific interventions to help students understand the intricacies and interdependence of context, content, and presentation.
  • Use of alternative teaching strategies to help students progress and learn more effectively
  • Implement practices designed to appeal to multiple learning styles
  • Promote the development of critical thinking skills
  • Monitor progress of students
  • Implement practices to appeal to different learning styles


C. Other duties as assigned (5%)



Minimum qualifications

  • Bachelor’s degree in English, Composition, Communications, Journalism, or closely related discipline.
  • Minimum of three years of experience in post-secondary teaching/tutoring, including 2 years of successful managerial experience.
  • Knowledge and practice of adult education theory of teaching and engagement
  • Knowledge and practice of student success theories


Preferred qualifications

  • Master’s degree preferred
  • 1 year experience teaching public speaking preferred
  • Certified tutor trainer preferred

The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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School of Nursing - East Baltimore Campus

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