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Job Req ID:  4830

Assistant Director of Campus Operations & Facilities

Classified Title: Campus Operations Manager
Role/Level/Range: ATP/4/PC
Starting Salary Range: Commensurate with Experience
Employee group: Full-Time
Schedule: M-F, 8:30am – 5pm, some evenings and weekends may be required
Employee subgroup: Exempt
Location: Washington, D.C. Campus 2 days per week, Harbor East Campus 3 days per week
Department name: Operations
Personnel area: Carey Business School

 

 

Purpose of Position:

 

This hands-on position is responsible for facility operations management and administration at the Johns Hopkins Carey Business School. The Assistant Director coordinates, evaluates and personally responds to campus services and operation functions at the Harbor East and Washington DC location of the Carey Business School, including service provision and tracking, staff supervision and development. The Campus Operations Manager supervises overall Center response to inquiries and requests; and is responsible for responding to and/or coordinating a broad range of facilities issues including working with service providers to address facilities problems, security and mail delivery. Ability to work a flexible schedule required, including routinely working early evening hours and occasionally working later evening and Saturday hours when necessary.

 

Essential Duties & Responsibilities:

 

Performance Management

  • Establish work requirements, classify positions, supervise and evaluate campus staff including full-time university employees, full-time contract security guards, contract porters and student workers.
  • Ensure workplace safety issues are reviewed, resolved, and communicated to ensure a safe and healthy workplace and reduction in work related absences.
  • Coach and train employees on Astra, SAP, ISIS, 25Live and Campus Operations best practices and procedures.
  • Develops customer service goals and objectives for the Campus Operations department.
  • Provide expectations that are clear, well communicated and relate to the goals and objectives of the department and the Carey Business School.
  • Follow the guidelines established by the Carey Business School to evaluate employees and meet deadlines.

 

Facility Operations Management

  • Responsible for overall management of major facility and operational needs for the Carey Business School (Washington DC and Baltimore, Harbor East location).
  • Serves as lead resource on a complex range of student and faculty service matters and supervises overall Center response to inquiries and requests.
  • Advises and recommends to management operating policies that improve the effectiveness and efficiency of the WDC center and Harbor East location.
  • Collaborates closely with academic department staff, coordinators, faculty, and advisors to resolve issues and make improvements as needed.
  • Maintains open communication with the various liaison offices, students and faculty within the Carey Business School and JHU community.
  • Maintains working knowledge of programs and policies.
  • Collaborative coordination with HR, IT and Telecom for new hire space preparation and internal relocations.
  • Negotiates contracts with vendors, service representatives and contractors to ensure comparable rates.
  • Oversees department budget; responsible for approval of charges to the department budget; reconciles monthly budget reports and annual budget projections.
  • Adjust work hours and/or location to meet the operational needs of the school.
  • Works with JHU Real Estate and Facilities to ensure campus facility is in compliance with the local fire and safety codes and JHU building standards.
  • Creates and updates standards for WDC contract security officers and provides guidance on generating and distributing incident reports based on events.
  • Oversees and schedules staff for the opening and closing of the WDC facility.
  • Manages the WDC campus budget and Harbor East campus budget, including reviewing and processing all invoices and expenditures for payment. Identifies and resolves expenditure discrepancies and monitors for unusual cases.
  • Coordinates with the Office of Information Technology Operations to ensure student, faculty and staff IT needs are fulfilled in the most efficient and expedited manner. Provides recommendations regarding specific needs.
  • Coordinates with other JHU schools for additional classroom space outside the Carey Business School campus center as needed.
  • Reports maintenance issues to building facilities management. Work with property manager to ensure we are in compliance with building expectations based on lease and tenant rules.
  • Responsible for maintenance and upkeep of furniture which includes design, layout and purchasing of new furniture.
  • Coordination of maintenance and upkeep of center by performing renovations as needed.

 

Administration

  • Develops, modifies and implements office procedures to support and enhance administrative operations.
  • Responds to student concerns. Screens and researches issues for review and action by the appropriate department. Drafts original correspondence to address student issues/concerns.
  • Oversees the development and updates to faculty information welcome packets which includes operating procedures, parking information, etc.
  • Oversees classroom scheduling for courses and other faculty related needs. Coordinates space availability with the Registrar’s Office and provide full support in scheduling efforts. 
  • Serve as ASTRA liaison for Carey Business School, by attending meetings and special testing sessions for new versions.
  • Serve as 25Live scheduling system resource for Carey Business School, by attending meetings, special trainings, testing sessions and conferences as well as providing training to staff both inside and outside the department.
  • Work with the J card office to improve and update processes and procedures for card distribution and making sure we are utilizing the most recent technology provided by the J-Card system.

 

Other Projects as Assigned

 

 

Qualifications

 

Education, Experience, Licensure, Certification:

  • Bachelor’s degree required.
  • 3+ years of progressively responsible management experience; at least 1 year supervisory/management experience.
  • Experience providing student, alumni and/or faculty services in an academic environment.
  • Higher education administrative experience, preferred.

 

Knowledge and Skill:

  • Proven ability to coach, counsel, develop and generally supervise through positive interaction.
  • Ability to interact effectively with staff and constituents in sometimes intense, emotionally charged situations.
  • Highly service oriented with strong interpersonal skills that enable incumbent to interact effectively with adult learners, current and prospective students, full-time and part-time faculty and the general public.
  • Ability to work collegially in close coordination with academic advisors, staff, and counselors in core student and career services areas.
  • Ability to interact with a diverse population and sensitivity to issues to ensure effective multi-cultural communication.
  • High degree of comfort with technology and professionalism when using electronic communication methods.
  • Strong working knowledge of all Carey divisions and programs or ability to quickly learn.
  • Strong working knowledge of electronic systems and databases including MS Office, SAP, Ad Astra, SIS and 25Live or ability to learn.
  • Ability to gather, analyze, report and make recommendations based on campus center enrollment and other data.
  • Strong working knowledge and experience with purchasing and operating budgets.
  • Strong oral and written communication skills.
  • Excellent listening skills.
  • Highly attentive to detail.
JH at Legg Mason Harbor East - Carey Business School

Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply, depending on at which campus you will work. Your recruiter will advise accordingly.

  • During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

  • The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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