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Job Req ID:  6949

Retail Store Associate



JOB TITLE: Retail Associate

DEPARTMENT: Operations                                                                                                   

LOCATION: Nitze Building                                                                                                        

TYPE: Limited – Part-time  ~ 20 Hours Per week



This position is responsible for performing sales, customer assistance, processing of merchandise and clerical duties in the campus bookstore.


  • Retail associate will keep retail areas and supply room clean, organized and maintain a safe work enviorrnent
  • Stock shelves, counters or tables with merchandise and price mark
  • Follow opening and closing procedures for effective and accurate store operations
  • Fulfill online orders through the Shopify system
  • Sell merchandise off-site at special events and as requested
  • Acknowledge and greet all guests, and handle inquiries as needed
  • Operate gift shop and cash registers and assist customers by processing all payments and purchases
  • Help customers with purchases by answering questions regarding merchandise
  • Prevent potential loss by communicating issues with management
  • Take inventory of merchandise twice a year
  • Participate in inventory counts and data updates in Shopify system.
  • Updates social media and maintain blogs on a regular basis
  • Maintaining store email by answering any incoming questions
  • Communicate with guests in person and online, ensuring customer service issues are effectively addressed
  • Answer and direct incoming calls
  • Other duties as assigned


  • Knowledge of general office procedures.
  • Ability to follow verbal and written directions.
  • Working knowledge of retail store procedures and practices.
  • Ability to handle credit card transactions
  • Ability to follow directions, read or copy information correctly.
  • Ability to perform basic mathematic calculations.
  • Excellent customer service and communication skills.
  • Familiarity with the inventory process.
  • Ability to demonstrate safe work habits and safe use of equipment.



EDUCATION, EXPERIENCE, and LICENSES/CERTIFICATIONS: (A comparable amount of training, education or experience may be substituted for the minimum qualifications.)

  • Completion of high school/GED
  • 6 months related experience
JH at SAIS - Washington DC

Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply, depending on at which campus you will work. Your recruiter will advise accordingly.

  • During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

  • The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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