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Job Req ID:  539

CO Collection Specialist

Collection Specialist

Range: OC

Level: 2

Salary: $12.97 - $17.87/hrly

Status: Full Time

School: School of Medicine

Location: JH at White Marsh

Location City: Whitemarsh

Location State: MD

Resume Required for Application: Yes

Area of Interest: Administrative

General Description


Department: Neurology

Work Schedule/Hours: Monday - Friday - 8:30 a.m.-5:00 p.m. - 40/hrs.


The Collection Specialist is responsible for the collection of unpaid third-party claims and appeals, using various applications of JHM and JHU/PBS billing applications. Works with the payers to resolve issues and facilitate prompt payment of claims. Follow-up with insurance companies to collect outstanding accounts for which payment has not been received in response to the claims submission process, either electronically or by paper. The Specialist will be assigned payor groups of outstanding patient accounts. Various methods of follow-up will be used including all JHU/PBS Billing Applications. The Specialist must have expertise in insurance follow-up processing and be knowledgeable in CPT and diagnosis coding as well as have an understanding of the JHOC registration process and be able to recognize and resolve incorrect demographic and insurance registration. The Specialist must have an understanding of claims submission requirements for all payors to expedite payments as well as knowledge of appeals and rejections processing. This position requires excellent communications skills coupled with patience and fortitude.


Duties and Responsibilities:

Procedural Knowledge:


  • Uses A/R follow-up systems and reports to identify unpaid claims for collection/appeal.
  • Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract.
  • Review and update patient registration information (demographic and insurance) as needed.
  • Applies appropriate discounts/courtesies based on department policy.
  • Prepares delinquent accounts for transfer to self-pay collection unit according to the follow-up matrix.
  • Prints and mails claims forms and statements according to the follow-up matrix.
  • Retrieves supporting documents (medical reports, authorizations, etc) as needed an submits to third-party payers.
  • Appeals reflected claims and claims with low reimbursement.
  • Confirm credit balances and gathers necessary documentation for processing refund.
  • Identities insurance issues of primary vs. secondary insurance, coordination of benefits eligibility and any other issue causing non-payment of claims.
  • Contacts the payors or patient as appropriate for corrective action to resolve the issue and receive payment of claims.
  • Monitor invoice activity until problem is resolved.
  • Process daily mail, edits reports, file or pull EOB batches.
  • Identifies and informs the supervisor/Production Unit Manager of issues or problems associated with non-payment of claims. Technical Knowledge:


  • Comprehensive knowledge and compliance of HIPPA rules and regulations in the dissemination of patient Protected Health Information(PHI).
  • Working knowledge of JHU/PBS Billing Applications.
  • Utilize online resources to facilitate efficient claims processing.

    Professional & Personal Development:


  • Participate in on-going educational activities.
  • Assist in the training of staff.
  • Keep current of industry changes by reading assigned material on work related topics.
  • Complete three days of training annually.

    Department Specific Responsibilities:


  • Utilize Compass work lists to collect third party receivables and resolve third party rejections.
  • Ability to understand and follow JHU and departmental policies and procedures.
  • Identify key issues and take appropriate actions to complete rejected and unpaid accounts.
  • Respond to complex medical insurance inquiries.
  • Resolve correspondence from third party carries.

Service Excellence:

  • Must adhere to Service Excellence Standards: - Customer Relations - Self-Management - Team Work - Communications - Ownership/Accountability - Continuous Performance Improvement


High School/ GED required

One year experience in a medical billing or similar specialty environment required

Knowledge of medical terminology, CPT codes and diagnosis coding required

Excellent interpersonal, communication and customer service skills required.

Ability to use various billing and patient information computer systems preferred.

Knowledge of various payer processing and submission guidelines preferred.

Able to operate basic equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.

Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU equivalency formula.


JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.


JH at White Marsh

Job Postings are updated daily and remain online until filled.
The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply, depending on at which campus you will work. Your recruiter will advise accordingly.

  • During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

  • The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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