CO Patient Service Coordinator

Requisition #: 313408

Range: OD

Level: 2

Salary: $14.52 - $19.97

Status: Full Time

School: School of Medicine

Location: School of Medicine Campus

Location City: Baltimore

Location State: MD

Resume Required for Application: Yes

Area of Interest: Administrative

Contact: 410-955-2990

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General Description

Department: Ophthalmology

Monday – Friday 40 hrs/wk

This position will offer friendly, courteous and confidential assistance to every patient to ensure that the patient has a positive experience while at the Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment. Schedules patients for laboratory tests, medical examinations, and consultations. Relays information to patients regarding preparation for laboratory tests and examinations. Coordinates visits either within the department or between several departments. Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person. Fills vacancies due to cancellations. Obtains pre-certifications as required by patients' health care insurers or managed care providers. Registers patients for clinical appointments using computerized database. Assists patients or family members with completion of medical insurance forms. Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance. Arranges or assists in arranging patient transportation. Answers phones and provides routine information to callers. Collects time of service payments, issues receipts, and prepares cash settlement records. Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refers patient to appropriate office and ensures application for funds has been made. Assists with basic insurance and third party queries and explains payment policies. Provides coverage by being a part of the PSC Float Pool at the East Baltimore Campus, Bendann Surgical Center, White Marsh, GSS, Columbia, Frederick, Bay view, Odenton, BelAir and call center.


High School Diploma or GED required. One year work experience required. Special Knowledge, Skills, and Abilities in Insurance coverage, medical terminology, computer skills, basic knowledge of Microsoft word and Excel. Certification or competency (passing training exams) in appropriate skills group must be obtained during introductory period and thereafter every year.

Preferred Qualifications

Two years college or equivalent work experience preferred.

NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the School of Medicine HR Divisional Office at 410-955-2990. For TTY users, call via Maryland Relay or dial 711.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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