CO Medical Office Coordinator

Requisition #: 313578

Range: OD

Level: 2

Salary: $14.52 - $19.97 an hour

Status: Full Time

School: School of Medicine

Location: School of Medicine Campus

Location City: Baltimore

Location State: MD

Resume Required for Application: Yes

Area of Interest: Administrative

Contact: Human Resources 410-955-2990

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General Description

Department of Oncology, Clinical Practice

Work Schedule/Hours: Monday-Friday/8:30-5:00pm/40 hours a week

The Medical Office Coordinator (MOC) in Oncology will provide administrative support within a disease-based unit in the Oncology ambulatory setting. The position will support a team of providers and nurses and will interact with patients, families, and the care team, as well as ancillary staff and referring physicians. The MOC reports to the Administrative Manager who is responsible for administrative supervision, staff development and orientation of the MOC to the area’s policies and procedures. The MOC assists in the organization of efficient patient flow, provides at-elbow administrative support to providers while in clinic and ensures timely response to provider requests and patient phone call and myChart inquiries. The MOC demonstrates problem-solving skills as they relate to patient care activities. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.

Duties and Responsibilities:

Pend orders for future provider visits, specialty consultations, treatments, radiology tests and labs; route to provider for signature

Assists in preparation, maintenance and pre-visit auditing of medical records.

Order x-rays, outside films, lab results and reports as needed.

Completes relevant tasks in regards to prescription refills, faxing pharmacies, follow up with patients and pharmacies

Gathers teaching materials and constructs educational packets.

Answers incoming calls from referring physicians and patients. Relays relevant information to patient and referring physician as directed.

Manages incoming faxes and outgoing faxes

Uploads paper orders in SureSign and route to provider for signature.

Monitors provider in Baskets. Resolve messages within scope. Inform provider of messages requiring urgent attention. Review patients scheduled for treatments and verify timely submission of orders. Work with provider to obtain orders if necessary.

Functions as a liaison between providers and schedulers. Works with scheduler to resolve scheduling conflicts and overrides if necessary.

Monitors patient no-shows and works with provider and patients to reschedule appointment if appropriate

Obtains pre-certifications as required by patient’s health care insurers or managed care providers. (Primary responsibility of insurance clearance).

Assists patients or family members with completion of medical insurance forms, family medical leave and return to work forms.


High School Diploma/GED. Two years secretarial experience. Additional education may be substituted for years of related experience, to the extent permitted by the JHU Equivalency Formula.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.

Special Knowledge, Skills, or Abilities/Competencies: Must have excellent customer service skills; Exceptional interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care. Speak in a clear, pleasant, and understandable manner via telephone and/or in person. Computer skills and organizational skills.

NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the School of Medicine HR Divisional Office at 410-955-2990. For TTY users, call via Maryland Relay or dial 711.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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