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Job Req ID:  9598

Assistant Director, Student Success Center

Purpose of Position:

The Assistant Director of the Student Success Center (SSC) is a hands-on instructional and management role, focused on meeting the needs of a diverse student body.  The position is directly responsible for:

  • recruiting, hiring, training, managing and evaluating 10-15 instructional coaches and student-tutors;
  • managing all administrative activities of the center including responsibilities for managing and streamlining all SSC and collaborative efforts and initiatives, including evaluating student growth;
  • tutoring students in writing and presenting;
  • creating and implementing a comprehensive menu of student support services to assist students in becoming independent and intentional learners;
  • teaching targeted workshops to meet specific student needs;
  • teaching Writing & Research in the Summer Intensive program and/or support the program by contributing to hiring and training new instructors, and curriculum redesign.
  • Influencing and supporting the strategy set by the Sr. Associate Director of Student Services.


Essential Duties & Responsibilities:

A. Student Success Center Management (50%)

  • Recruit, hire, train, supervise and evaluate about 10-15 instructional coaches and student-tutors. ensures ongoing development to support high-quality services delivery; promotes best practices in field
  • Create a comprehensive menu and schedule of student support services to meet specific student needs each semester based on all course offerings to include in-person and virtual: one-on-one tutoring, exam review sessions, walk-in hours, and workshops.
  • Plan and execute an optimal schedule of business hours to accommodate a diverse student body to include full-time in-person students, part-time in person students, flex and online students, international and domestic students.
  • Perform outcome assessment and create a strategic plan to further develop center offerings
  • Coordinate a comprehensive evaluation of all SSC activities to support student success; create and administer assessments for evaluation; write statistical interim and year-end reports for senior management
  • Assess, monitor, and evaluate student needs; develop initiatives to meet those needs
  • Design and deliver National Tutoring Association certified trainings and manages NTA certification credentials for him/herself and all tutors
  • Manage appointments using an online system
  • Develop and manage online support and resources, including synchronous and asynchronous tutoring
  • Promote the SSC to new and current students by participating in orientations, resource fairs, and other events

Summer Intensive

  • Review resumes, interviews, and recommends hires
  • Support the training, evaluation and feedback for Summer Intensive instructors

B. Teaching (30%)

  • Provide support and teach students in the following areas of English writing: planning/prewriting; Drafting/brainstorming; Revising; Editing; Publishing
  • Practice and teach students in the following traits of writing: Ideas/content; Organization; Voice; Word choice; Sentence fluency; Conventions; Presentation
  • Practice and teach analytical writing skills to teach students to write effectively and critically, and ultimately become successful independent writers
  • Responsible for creating and teaching various workshops that target specific problem areas, to include presentation skills, content development, structure, and flow, as well as APA conventions
  • Proficient in and able to implement specific interventions to help students understand the intricacies and interdependence of context, content, and presentation.
  • Use of alternative teaching strategies to help students progress and learn more effectively
  • Implement practices designed to appeal to multiple learning styles
  • Promote the development of critical thinking skills
  • Monitor progress of students

Summer Intensive

  • Teach the writing and research course in accordance with provided syllabus and guidelines
  • Lead Summer Intensive instructor training

C. Other duties as assigned (5%)


Knowledge and Skill:

  • Solid knowledge of all stages of the business writing and presentation processes
  • Solid knowledge of adult learning theory, practice and instructional strategies
  • Knowledge and practice working with domestic and international students
  • Experience working with international/ESOL students
  • Strong verbal communications skills, including public speaking as it relates to improving presentation skills
  • Strong written communication skills, including ability to brainstorm, direct, draft, revise, edit original correspondence, reports, research papers, white papers, and other written forms and presentations
  • Knowledge and practice of specific writing strategies, i.e., modeling, shared, interactive, guided, and, independent
  • Able to implement and use metrics to evaluate services and create new ones
  • Ability to work collaboratively
  • Ability to interpret needs/recognize problems and make recommendations on improving
  • Excellent organizational and time management skills
  • Effective interpersonal skills in working with diverse students, faculty, and staff
  • Ability to work independently and on a team
  • Exceptional attention to detail with the big picture in mind
  • Self-starter with entrepreneurial spirit

Education, Experience, Licensure, Certification:


  • Bachelor’s degree required.
  • Three years of experience in higher education instruction, writing center/academic support center management, or similar related experience required.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.


  • Master’s degree in English, Composition, Communications, Journalism, or related discipline preferred.
  • Knowledge and practice of adult education theory of teaching and engagement , as well as of student success theories
  • Two to three years of experience in post-secondary teaching/tutoring with experience in ESL and/or business writing, working with international students and adults
  • Certified tutor trainer preferred
  • TESOL/ESL credentials preferred

Internal and External Contacts:

Internal:  Students, Faculty, Staff

External:  Candidates


Classified title: Student Services Administrator

Role/Level/Range: ACRP/3/MC

Starting Salary Range: $43,871 - $60,402

Employee group: Full Time

Employee subgroup: Salaried, Exempt

Schedule (hours/days): M-F, 37.5/5

Location: JH at Legg Mason Harbor East  

Personnel area (School): Carey Business School

Department name: Student Services 






The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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JH at Legg Mason Harbor East - Carey Business School

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