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Job Req ID:  24996

Academic and Student Success Advisor


General Summary:

As part of a broad initiative to support highly talented and motivated first-generation, limited-income (FLI) students, Johns Hopkins University has created a new Success Coaching Program within Academic Advising. Staff in the program have a hybrid role of academic advising and success coaching. As academic advisors, they assist students with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans. They troubleshoot academic problems, monitor academic progress and academic standing, and advise on policies and procedures. As success coaches, they use an appreciative, strengths-based advising model in order to increase retention, completion, engagement, satisfaction, and social mobility among FLI students. 


Academic Advisors/Success Coaches report to the Director of the Advising/Coaching program. The program itself is a partnership among Homewood Student Affairs and the offices of academic advising in our two undergraduate schools on the Homewood Campus. In this second phase of the program build-out, we intend to hire four advisors/coaches simultaneously. Two advisors/coaches will be embedded in the Academic Advising office in the Krieger School of Arts & Sciences; two advisors/coaches will be embedded in the Academic Advising office in the Whiting School of Engineering.


Review of applications begins February 17, 2020.


Primary Duties and Responsibilities:

Academic Advising:

  • Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to academic resources.
  • Assist undergraduates with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans.
  • Conduct group advising sessions, advising workshops, and/or co-sponsor events with faculty and other support offices.
  • With the purpose of facilitating student success and retention, track student progress by running
  • reports, analyzing student data, and communicating with students regarding registration, grades, and graduation.
  • Troubleshoot problems with registration and refer students to support services to facilitate success.
  • Advise undergraduates on academic opportunities and requirements, policies and procedures.
  • Provide early interventions identifying and communicating with at-risk students identified by faculty in each academic term.
  • Meet with academic probation students and reinstated suspension students to conduct a self-assessment and academic success plan.
  • Monitor students’ academic progress to advise them of their academic standing.
  • Communicate to students the process and deadlines for graduation processing.
  • Create and maintain accurate academic records through the use of degree audit software and SIS, document student meetings and notes in the student information database. 


Success Coaching:  

  • Support the success of first-generation, low-income students, and/or academically underprepared students by providing year-round proactive coaching and guidance throughout their undergraduate careers that address self-care, socio-emotional well-being, career-related issues including major choice, internships, full-time employment, graduate school opportunities, and other post-baccalaureate positions.
  • Proactively monitor student progress and performance, analyze problem areas, forecast solutions and conduct intervention strategies.
  • Possesses current-state knowledge of assigned students’ experiences through high-contact methods that mirror year in school and/or current students’ needs.
  • Track advisees’ progress via the university’s comprehensive intervention system, including tracking advisee use of academic support services.
  • Make timely referrals for personal or academic issues as appropriate, and engage on-going contact with faculty as needed.
  • Operate for advisees as a steadfast “hub” for all relevant “spokes” (other student services) by working in a prompt and coordinated fashion with other staff (e.g. health/wellness, residential life, financial aid and career advisors, pre-professional advising, etc.) to support students facing personal or academic challenges.
  • Serve as constant and immediate source of support for advisees; be present as a highly visible, extremely accessible resource for advisees. Be available for parent/family inquiries as appropriate.
  • Assist advisees with establishing, reviewing and revising academic and co-curricular goals.


Programming & Collaboration:

  • Collaborate with faculty, staff and students to develop programs, services or opportunities to support the success of FLI students.
  • Work closely with key campus partners (Life Design, Financial Aid, Student Life, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.
  • Participate on University and Homewood Student Affairs committees. 
  • Work with the Life Design, Alumni Relations, and other stakeholders to enhance student participation in high-impact learning experiences, such as undergraduate research, internships, and service learning.
  • Collaborate with students, faculty and/or staff to develop and facilitate out-of-classroom educational experiences that increase the capacity for critical thought about and understanding of issues of first- generation students and low-income students.

Metrics and Accountability:

  • Student satisfaction
  • Accuracy of academic information delivery
  • Completes academic data tasks and analysis in an accurate and timely manner
  • Academic integrity and degree compliance
  • Current-state knowledge of student experience and frequency of contact
  • Student learning outcomes
  • Retention & completion rates
  • Social mobility
  • Student engagement



  • Master’s degree in student affairs, higher education, counseling or related fields including social science is required.



  • Three years of relevant advising experience required.
  • Demonstrated success working with underrepresented racial minorities (African-American, Hispanic, Pacific Islander, Native-American), first- generation students, and students from low-income families required.


Preferred Qualifications:

  • Passion for working with highly talented, socially and culturally diverse student populations, including first-generation and low-income students.
  • Demonstrated capacity to work effectively with persons from diverse backgrounds and to foster sensitivity to diversity and an inclusive campus and community culture.
  • Knowledge of student development theory and intersectional identities. 
  • Ability to use appropriate judgment when dealing with sensitive issues.
  • Extensive knowledge and experiences managing holistic advising, assessment, academic and student affairs collaborations, diversity, identity, and inclusion.
  • Exceptional interpersonal, oral, public speaking, writing, and listening skills.
  • Excellent ability to work collaboratively with students, faculty members and staff at all levels.
  • Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.
  • Proven track record of establishing strategic relationships to strengthen program and service delivery.
  • Experience in communications and utilizing social media an asset.


Classified Title: Student Success Advisor 
Working Title: Academic and Student Success Advisor  ​​​​​
Role/Level/Range: ACRP/04/MD 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: M-F, 8:30 AM - 5:00 PM 
Exempt Status: Exempt  
Location: 01-MD:Homewood Campus 
Department name: 60006501-Center for Student Success 
Personnel area: Homewood Student Affairs


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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