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Requisition ID:  117878

Administrative Coordinator

The Office of Student Enrollment and Account Management (SEAM) seeks an Administrative Coordinator to assist with services provided to students and their families in the SEAM East Baltimore office. The Administrative Coordinator will manage the front desk and assist staff with visitors seeking help with student accounts, registration, and financial aid questions. The Administrative Coordinator must have a pleasant disposition and a positive attitude.


The ideal candidate will possess exceptional customer service and interpersonal skills, demonstrating the ability to engage professionally and empathetically with students, families, and staff. Strong critical thinking and problem-solving abilities are essential, along with the capacity to manage multiple inquiries efficiently in a fast-paced environment. The candidate must exhibit excellent verbal and written communication skills, attention to detail, and the ability to handle sensitive information with discretion. Proficiency in administrative tasks, organizational skills, and familiarity with student account management, registration, and financial aid processes are highly preferred. The ability to remain composed and resourceful under pressure is critical to ensuring a positive and seamless experience for visitors and students.


Specific Duties and Responsibilities

  • Serve as the first point of contact for all visitors in the office suite.
  • Manage the front desk and the walk-in process.
  • Provide general information related to student accounts, registration, and financial aid.
  • Instruct visitors on creating cases in the SEAM online form. (iPad, QR code, Smart device).
  • Field questions, resolve low-level student concerns and refer persons to resources.
  • Provide timely, efficient, and excellent customer service to all visitors.
  • Assist SEAM support staff with various projects. (events, research, compiling data).
  • Collect documents for SEAM office. (required forms for processing).
  • Other administrative duties as assigned.


Knowledge, Skills, and Abilities

  • Demonstrate strong proficiency in Microsoft Office Suite. (i.e., Excel, PowerPoint, and Word).
  • Demonstrate excellent interpersonal, organizational, and communication skills.
  • Ability to handle multiple projects.
  • Ability to maintain confidentiality of records and privacy for sensitive information.


Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Two years of related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Bachelor’s Degree.
  • Experience using SAP travel systems.
  • Proficiency in Microsoft Office; knowledge of Word and Excel. 
  • Proficient use of Adobe and other electronic sources of information.

 

 

Classified Title: Administrative Coordinator   
Role/Level/Range: ATO 37.5/02/OE  
Starting Salary Range: $18.20 - $33.90 HRLY ($51,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8AM-430PM 
FLSA Status: Non-Exempt 
Location: Bloomberg School Of Public Health 
Department name: SEAM Student Support  
Personnel area: University Student Services 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
School of Public Health - East Baltimore Campus

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