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Job Req ID:  113497

Assistant Director, Financial Aid & Scholarships

The Office of Student Financial Support at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid & Scholarships to help support the university’s mission to bring the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. Reporting to the Financial Aid Operations Manager for Advising, this position is responsible for managing and processing a portion of the total number of need-based financial aid applications received by the Office of Student Financial Support and management of financial aid programs. Occasional travel to high schools, conferences, and admission events is required. Some evening and weekend work required.


This position offers a hybrid work model, candidates must have the ability to participate in meetings, receive and make phone calls, work on campus as required, and attend in-person training and conferences, as needed.


Specific Duties & Responsibilities

  • Develop materials and present at financial aid workshops and events to current and prospective students, as well as Hopkins stakeholders.
  • Advise students on financial aid eligibility, application procedures, and various financial aid programs via in-person, Zoom (virtually), phone, text, and email.
  • Maintain a student caseload and assist with the evaluation of financial aid applications for students as needed, including packaging, verification, satisfactory academic progress, budget adjustments, and appeals.
  • Manage and administer a full range of financial aid programs.
  • Review and monitor workflow processing queues, to help facilitate the highest levels of custom service possible.
  • Serve as backup to the front-line staff to ensure acceptable levels of customer service and turn-around times during peak processing.
  • Maintain current knowledge of federal Title IV regulations, state rules, and institutional policies about financial aid.
  • Other job-related duties as assigned.


Knowledge, Skills, & Abilities

  • Strong communications skills, both written and verbal.
  • Customer service and training experience.
  • Working knowledge of Title IV regulations.
  • Ability to manage multiple workflows with varying deadlines.
  • Demonstrated ability to thrive in a fast-paced environment where expectations for performance and productivity are high.
  • Functional experience with PowerFAIDs.
  • OnBase or other document imaging and Workflow systems.
  • Salesforce or other CRM applications.
  • Knowledge of Institutional Methodology (IM).


Minimum Qualifications
  • Bachelor's Degree.
  • Minimum of one year of relevant financial aid/Title IV experience.


Preferred Qualifications
  • Master's Degree preferred.

 

 

Classified Title: USS Financial Aid Administrator 
Job Posting Title (Working Title): Assistant Director, Financial Aid & Scholarships   
Role/Level/Range: ACRP/03/MD  
Starting Salary Range: $55,200 - $96,600 Annually ($60,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon - Fri/ 8:30am - 5:00pm 
Exempt Status: Exempt 
Location: Hybrid/Homewood Campus 
Department name: ​​​​​​​Student Financial Services 
Personnel area: University Student Services 

 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week

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