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Job Req ID:  15391

Assistant Director for Student Disability Services

General Description:

The Assistant Director will manage the day-to-day operations of the Office for Student Disability Services including hiring, training and supervising part-time/contractual staff as well as undergraduate and graduate student workers.  The Assistant Director will manage a caseload of students, determining eligibility for services and accommodations, as well as counseling and advising them throughout the accommodation process, supporting the diverse academic, personal/developmental, and interpersonal needs of the growing, diverse population of registered students. The Assistant Director will coordinate scheduling of professional American Sign Language Interpreters, orientation and mobility training, real-time transcription and other outside services to ensure that accommodations are delivered thoroughly, effectively, and efficiently. The Assistant Director will manage strategic outreach to build needed connections with faculty members, lecturers, graduate assistants, and information technology professionals supporting learning inside and outside the classroom.  They will also determine eligibility and coordinate accommodation needs of students matriculating on the Homewood Campus and secondary students enrolled in summer academic enrichment programs on JHU’s Homewood campus. The Assistant Director will manage alternate format materials conversion and note taking systems. They will train and supervise a team of student workers and administrative staff to support these processes.  In addition, they will oversee/maintain the Office for Student Disability Services’ website and use it as a tool for timely communication with students, parents, and faculty. The Assistant Director will participate on divisional and/ or campus wide committees as well as providing training for campus stakeholders.  They will manage/project budgets for areas of responsibility and provide leadership to the SDS office in the absence of the Director. These actions will enable to Assistant Director to remove barriers, collaborating with key partners and fostering an inclusive and accessible campus.


Primary Responsibilities:

Responsibilities will include, but are not limited to, the following:


Determine eligibility and reasonable accommodations/provide support for students with disabilities (50%):

  • Manage a caseload of students who disclose a disability as well as with other students interested in exploring resources to determine if they have a disability; review documentation to determine eligibility for accessibility services and accommodations while also providing direct services to students including training in self advocacy, advising and strategy development.
  • Advise prospective and current students regarding accessibility services, technology, and related resources both within and outside the college.
  • Collaborate with faculty to implement reasonable and appropriate accommodations.
  • Research best practice on an ongoing basis; proactively develop systems and services to determine and incorporate best practices. Collaborate with colleagues (national and local) as well as partners across campus to continually innovate and deliver services/accommodations in most inclusive way.


Manage accommodations coordination (25%):

Note-taker Acquisition and Assignment:

  • Manage note taking system and graduate student/ administrative staff that support it.
  • Train and support staff in locating, training, and assigning note-takers for students approved to use this accommodation.
  • Develop and maintain effective systems to support this process, including a database of trained student note takers available to meet the students’ needs.
  • Increase the percentage of note-takers assigned to courses before the semester begins, identifying high need courses based on class size and student requests from previous semesters.
  • Increase the efficiency and effectiveness of the note-taker assignment process, tracking student requests, correspondence with professors, and responding to inquiries from potential note-takers to ensure optimal assignment rates.
  • Keep abreast of current trends and best practices in order to proactively implement changes.

Alternate Format Materials Conversion:

  • Manager the materials conversion (text to alternative format) process for students, problem solving and recommending best approaches on a case by case basis.
  • Manage and train student and administrative staff on these systems.
  • Expedite student requests for conversions and faculty members’ responses to requests for reading lists.
  • Keep office current on best practices, strategically recommending changes and new formats.

Communications Access:

  • Manage the processes for acquiring and creating captioned videos and transcripts of videos.
  • Advise faculty members about how best to address requests, encouraging the proactive selection of pre-captioned videos, as appropriate
  • Arrange for in-class, real-time transcription and ASL interpretation for students through locally contracted sources.
  • Collaborate with faculty to support a Universal Design for Learning approach.
  • Provide guidance around accessible and inclusive approaches to campus community members, increasing awareness of electronic information technology accessibility, addressing barriers as proactively as possible.


Manage Database, Assistive Technology and Website (20%)

Data Management and Assessment:

  • Serve as liaison to vendor and university wide to other SDS coordinators.
  • Manage upgrades/updates, take lead in addressing technical issues, and advise office on ongoing development to ensure products are fully utilized.
  • Manage ongoing data collection and analysis.
  • Evaluate programs and initiatives to determine impact, recommending revisions and improvements as needed.


Assistive Technology:

  • Research, evaluate, recommend and maintain hardware and software to support accommodations, accessibility and inclusion.
  • Develop/maintain working knowledge of current assistive technologies such as Kurzweil, Dragon Naturally Speaking, Inspiration, Texthelp Read and Write, JAWS, Zoomtext, Math Type, and Ginger Software; train/refer students for support as appropriate.


Website Development and Maintenance:

  • Develop, revise and maintain accessible content on the Office for Student Disability Services website, providing exemplary sites and including information about policies, processes, trainings, events, programming, etc.
  • Develop a strategic marketing plan for the site, incorporating social media to increase awareness and access to services and accommodations.
  • Implement a calendar or other means for updating students, parents, and faculty on the office’s activities, deadlines, etc.
  • Stay abreast of best practice in disability services, updating pages and adding new resources in a timely way.

Other Duties as Assigned (5%)

  • Serve on University and campus committees and working groups.
  • Design and deliver trainings/workshops around awareness and inclusion.
  • Represent Student Disability Services at open houses and orientations.
  • Plan events and advise student groups/initiatives.
  • Participate in ongoing professional development and training to keep current in disability services field and advise about proactive approaches to service and accommodation delivery.
  • Complete other tasks and initiatives as assigned.



  • Master’s degree in education, higher education, student personnel, disability studies or other relevant field required.



  • Minimum of three years of experience, preferably in disability services in a post-secondary setting. 
  • Up to one year of relevant experience in the K-12 setting can be substituted.


Special Knowledge, Skills and Abilities:

  • Working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, its 2008 amendments, and other appropriate laws pertaining to higher education and disabilities.
  • The diplomatic and tactful nature required to build relationships quickly across cultures within the university and to work effectively with a wide range of people, including persons from diverse backgrounds. A proven record of working successfully with a variety of populations.
  • An understanding of issues relevant to persons with disabilities and the ability to anticipate students' needs, expectations, and requirements with a focus on universal design in a post-secondary environment.
  • The ideal candidate will work closely with the director to make fiscally responsible budget projections based on daily operations and research accommodations to efficiently meet service obligations.
  • Experience working with AIM case management software is highly desirable.
  • An understanding of assistive technologies for persons with disabilities, including some knowledge of/familiarity with Kurzweil, Dragon Naturally Speaking, Inspiration, Texthelp Read and Write, JAWS, Zoomtext, Math Type, and Ginger Software.
  • Demonstrated strong analytical skills to research and analyze data and information from a variety of sources to make sound recommendations and decisions.
  • The ability to manage a staff of graduate and undergraduate students, and to ensure their timely completion of assigned tasks.
  • Strong interpersonal, oral and written communication skills and listening skills.
  • Strong technical skills, including knowledge of online access issues and means for addressing them.
  • The ability to produce letters, reports, brochures, handbooks, posters and informational handouts.
  • The ability to set priorities to achieve objectives and to manage multiple, diverse assignments/projects.
  • Collaborative, strategic problem-solving, planning and organizational skills.
  • Excellent judgment and sensitivity to the unique and confidential needs of students with disabilities.
  • Advanced knowledge of principles and practices of student development, identity development.
  • Experience supporting diverse student populations; experience in international student engagement.
  • Demonstrated ability to relate to students, faculty, staff, and the public.
  • Ability to work in a fast-paced, student-oriented, and data driven environment.
  • Demonstrated analytical and critical thinking skills.
  • Demonstrated leadership and collaborative skills.
  • Ability to develop and implement short and long-range plans to meet program needs.
  • Computer skills in Microsoft Office, Excel, Access, Word, and PowerPoint a must.


Classified Title: Disability Services Administrator 
Working Title: Assistant Director for Student Disability Services 
Role/Level/Range: ACRP/04/MD 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: M-F, 8:30-5 
Exempt Status: Exempt  
Location: 01-MD:Homewood Campus 
Department name: 60000452-Student Disability Services 
Personnel area: Homewood Student Affairs


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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