Assistant Director of Housing Facilities

We are seeking an Assistant Director of Housing Facilities who will oversee all aspects of access control for university operated residence halls and university apartments. This position manages the day-to-day operation of the housing card access system and all key assignments for university housing spaces. The Assistant Director will oversee all aspects of security related to the residence halls in conjunction with the university’s approved security vendor and the JHU Security office.

The Assistant Director will manage various operational processes including Health and Safety Inspections, coordinate opening and closing processes specific to safety and access, identify and track budgeting needs and special projects as needed.

Specific Duftites & Responsibilities

Supervision/Leadership

• Hire, train, supervise and evaluate performance of two housing facilities coordinators.
• Oversee training and on-boarding for all new employees specific to access and security in university housing.
• Respond to inquiries from students, staff and families.
• Follow and address any reported access related concern reported by department or campus community members.

Access Control

• Oversee the S2 card access system for all university managed housing facilities. Assess system repairs and upgrades for all residential housing building. Troubleshoot all issues relating to proximity cards & access, access readers and access door sirens.
• Responsible for providing and managing proximity access for all students residing in University Housing including but not limited to defining and managing access levels, time zones, programming unlocking/locking, un-alarming/alarming doors, card activation/deactivation, etc.
• Responsible for the management of all card access system users. Manage all proximity card access for university professional staff, including but not limited to On-Campus Living (Housing Operations, Residential Life, Scheduling and Events) staff, Allied Universal Security, and housing facilities.
• Manage/coordinate the distribution of access cards for PEI and JHU summer temporary custodial staff. Work closely with the Custodial Services Manager in this annual process.
• Responsible for quarterly system user recertification report for On-Campus Living (Housing Operations, Residential Life, Scheduling and Events security staff, and housing facilities, etc.
• Responsible for annual card holder audit reports, including but not limited to, duplicate cards, expiration date check, cards not used for 12 or more months.
• Manage access card activation/distribution for Student Groups including but not limited to Hopkins Student Movers, HERU, early arrivals, late stays, etc.
• Create, revise & distribute card access control training manual to Security staff and conduct training sessions for newly hired security guards annually or as needed.
• Provide card access control training to all new Community Living staff, including temporary summer student staff and interns.
• First point of contact for after-hour emergency situations concerning the S2 card security system & keys for university housing residents.
• Work closely with the Director of Residential Experience in responding to changing card access needs of both students and Residential Life staff by coordinating and implementing changes to access groups/levels as needed.
• Work closely with J-Card Services in the issuing of proximity cards for all students residing in university housing, security, contractors, university staff, temporary custodial staff, etc. Manage distribution of upgraded access cards. Manage Sabbath access in card access system at the start of each semester and manage the Sabbath Access for students. Work closely with the University’s Rabbi regarding any special needs or Sabbath access related issues as needed.
• Oversee contractor card control access into housing facilities.
• Work directly with the University’s Security Department in providing information and reports specific to card access related issues to assist in investigations and inquires.
• Coordinate with the Associate Director for Housing Operations for all access system-related integration issues with StarRez.
• Maintain key inventory and key registration records. Responsible for overseeing the initiating of student billing for all lock changes, replacement keys and access cards.
• Responsible for the initiation and proper documentation of lock changes and issuing key replacements when necessary. Point of contact for Facilities Lock Shop.
• Manage key preparation for distribution at move-in and collection of keys at close-down. Manage and maintain documentation of key distribution to staff and students for common areas and offices.
• Manage preparation of summer conference keys.

Residence Hall Security

• Liaison with JHU Security third party vendor for all residence hall security matters.
• Coordinate training of contract guards who provide security for the residence halls and apartments.
• Review and provide suggestions to changes to residence hall security policies and procedures on an annual basis.
• Communicate all security-related information to university departments and partners as needed, including opening and closing of all residence halls and all related procedures.
• Provide regular reports to senior leadership regarding residence hall security.

General Housing Facility Responsibilities

• Work closely with Associate Director of Housing Facilities and the Custodial Services Manager in the coordination of room preparedness.
• Actively participate in move-in and move-out processes. This includes staffing for both, being present to assist students and their families, and assisting with the coordination of first year student move in, returning student move in, and close down processes.
• Manage health, safety and sanitation inspections of all residence hall rooms and university apartment units (two times per academic year). Includes all necessary policy decisions and preparation of processes in partnership with the Residential Life office.
• Provide customer support in the Facilities office on daily basis. Coordinate customer service surveys monthly with Administrative Coordinators to assess student satisfaction with facilities work that was reported.
• Provide daily work direction for student staff supervise in absence of Associate Director.
• Train and follow up with Residential Life staff to insure understanding and proficiency in key, card access control, and follow up procedures.
• Train and follow up with Summer Conference staff and Summer RAs to insure understanding and proficiency in key, card access control, and follow up procedures.
• Collaborate with Residential Life and support various departmental processes such as RAB housing programs, move in, close down, and Health and Safety Checks.
• Assist the Associate Director with student facility concerns.

Scope of Responsibility

• Knows and understands the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division. Demonstrates sensitivity to the interrelationship of both people and functions within the department.

Physical Requirements

• Ability to work in a fast-paced environment, standing for long periods of time and lifting of up to 50 lbs.

Special Knowledge, Skills & Responsibilities

• Courteous with strong customer service orientation, the ability to multi-task and work comfortably in a fast-paced, student centered/diverse environment.
• Dependable with proficient attention to detail, strong communication and decision- making skills, must be flexible with the ability to adapt to change quickly. Able to exhibit maturity, professionalism and sound judgement.
• Leadership, Team Builder, Communicates Effectively, Knowledge Worker, Decision Maker, Strategic Perspective, Leverages Resources (Coaches and Develops), Demonstrates Ethical Behavior, Maximizes Team Effectiveness, Supportive of Change.
• Able to demonstrate and support a philosophy of excellent customer service, and diversity & inclusion.
• Experience using a computerized maintenance management system.
• Microsoft Office Suite, SQL database, in addition to other software packages and computer skills as needed.

About JHU

The Johns Hopkins University was America’s first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students across 230 degree programs at the baccalaureate, master’s, and doctoral levels. JHU has multiple campuses in Baltimore and campuses serving graduate students in DC, Italy, and China. Johns Hopkins stands alone among top research universities in its extraordinary commitment of attention and resources to ensuring student success and particularly those from first-generation or limited income (FLI) backgrounds, making bold, sustained, and dramatic investments in the student experience over the last 15 years.

Student Affairs at JHU

Student Affairs on the Homewood campus is made up of 23 departments ranging from On-Campus Living, Dining, Athletics and Campus Recreation, to Student Engagement, Student Conduct, Student Transitions and Family Engagement, Center for Student Success, Center for Social Concern, and University Student Services administrative units like Human Resources, IT, and Communications.

Student Affairs at Johns Hopkins champions student success and we cultivate a student experience that empowers students to thrive and achieve their dreams. Student Affairs educates beyond the classrooms, helping students to deepen their self-awareness, develop relationships, nurture inclusion, and find fulfillment in the collegiate experience to ensure lifelong success and meaningful contributions to our global community. Our culture is defined by our commitment to the “Aspirations for Student Learning,” which play a critical role in helping us fulfill our mission. We challenge, encourage, and support students to:

• Live with curiosity
• Deepen self-awareness
• Engage in meaningful collaboration
• Grow in confidence
• Practice responsible leadership

Student Affairs enjoys a close relationship with Academic Affairs at JHU, and with shared responsibility for delivering on one of the University’s highest priorities: ensuring that highly talented students from a wide range of backgrounds, regardless of their ability to pay, thrive during and after their time at JHU. We work closely with our colleagues in Student Health and Well-Being, Academic Affairs, Integrated Learning and Life Design, and the Office of Diversity and Inclusion to ensure students can take full advantage of all that JHU has to offer.

Our team is seeking student-centered, success-oriented professionals who want to make a difference in students’ lives. Ideal candidates in Student Affairs are curious, solution-seeking, have a can-do attitude, and are committed to the dignity and equity of all persons. If you enjoy student-centered work, work focused on building relationships and fostering community, that is rarely the same day-to-day, engaging with both college students and colleagues in-person as well as virtually, and have an entrepreneurial spirit, we want you to join us!

Hopkins Student Affairs Statement on Inclusion and Belonging

At Johns Hopkins we strive to be a model of a pluralistic society in which we acknowledge, embrace, and engage diverse identities, perspectives, and experiences. We seek to build and buttress an inclusive intellectual and physical environment to ensure that all members of our community know with certainty that they belong at Johns Hopkins and we aspire to equitably share the benefits and burdens of dismantling persistent systemic barriers to individual and communal success.

Hopkins Student Affairs is committed to fostering a welcoming and inclusive community for students, faculty, and staff of all backgrounds:

• We believe that diversity is inherent to excellence and that the broad diversity of talents, cultures, identities, and experiences of our community members are core to our ability to deliver exceptional student development and learning experiences.
• We strive to support a student experience where academic, leadership, and community engagement opportunities spur discovery and learning; encourage a respect for and valuing of the perspectives of others; and foster a sense of belonging and connection across our student, broader university, and Baltimore community.
• We strive to create a learning environment where our students feel invited to learn from, and contribute to the learning of others through the sharing and honoring of each other’s perspectives, identities, cultures, talents, and experiences.

Hopkins Student Affairs seeks to hire, and support the professional development of, colleagues who: are equity-minded; demonstrate a commitment to inclusion and belonging; share a keen understanding of the importance of our identity as a diverse community of learners; are poised to contribute to our efforts to support student learning and offer robust leadership development and community engagement opportunities; and can contribute to our efforts to foster student connection and a sense of belonging across our university.

• Bachelor's Degree in higher education, or related field.
• One year of related professional experience. 

• Preferred experience working within a housing operation.
• Master's Degree preferred.

Classified Title: Student Housing Administrator 
Job Posting Title (Working Title): Assistant Director of Housing Facilities   
Role/Level/Range: ACRO40/E/03/CE  
Starting Salary Range: $41,080 - $73,528 Annually ($60,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M - F 8:30am - 5pm 
Exempt Status: Exempt 
Location: Homewood Campus 
Department name: ​​​​​​​Community Living Operations  
Personnel area: University Student Services