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Job Req ID:  9409

Assistant Director of Study Consulting


The Office of Academic Success Services helps undergraduates thrive in a competitive academic environment. The programs and services in Study Consulting integrate learning strategies, technologies, and personal support to enable students' successful transition to college-level study.

The Assistant Director reports to the Assistant Dean of Academic Advising and supervises in excess of 50 student employees at the undergraduate and graduate level. The Assistant Director researches, develops and maintains academic programs and support services to improve student's general academic performance and increase retention. This includes recruiting, hiring, training, supervising, and evaluating mentors, leaders, and program assistants. S/he will make recommendations and provide leadership and expertise in the implementation of these programs, including training mentors and evaluating the effectiveness of these programs regularly. As the head of mentoring and course-support _ programs, s/he works collaboratively with the university community. S/he may develop and deliver various workshops and presentations relating to course performance and academic success, which may require a specialized knowledge of specific reading comprehension, writing instruction, and other learning methodologies.

The Assistant Director will also work with academic and administrative offices across campus to support students in crisis and to improve overall retention rates in our challenging curricula.



  • Creates and maintains quality academic support services by developing, implementing, and assessing programs.
  • Organizes/oversees Intro to Hopkins, a one-credit course helping new students explore and engage the University’s academic resources, and develop learning strategies and study techniques.
  • Envisions strategies for future programs and technological innovations to enhance student learning.
  • Evaluates academic support programs, monitors effectiveness, and improves quality.
  • Collaborates with faculty, administration, and staff regarding student learning needs.
  • Encourages meaningful conversations with students to explore issues of academic performance, decision-making, independence, and integrity.
  • Uses specialized knowledge of web design to create and maintain website information for academic support; creates and maintains the Academic Assistance website and updates the tutoring online scheduler web site.
  • Hires, trains, and supervises learning support staff, mentors, and leaders; provides leadership to assure academic integrity and effectiveness.
  • Creates and maintains mentors schedules, room arrangements, dates, time, etc. for delivery of workshops and individual consultations.
  • Communicates with parents and discusses their concerns regarding their student's academic progress and well-being.
  • Works with the Orientation staff to plan and conduct academic components of Orientation. Leads group meetings, speaks to parent and student groups, and leads workshops.
  • Represents Academic Success Office during regular interactions with other administrative offices including: Admissions, Student Financial Services, Registrar, Dean of Student Life, Athletic Center, Career Center, Counseling Center, and Pre-Professional Advising.
  • Serves on University-wide or Homewood Student Affairs committees as necessary.



A Bachelor’s degree is required – a Master's degree is preferred -- preferably in one or more of the following areas: education, science, engineering, counseling, or related field. At least three years of progressively responsible experience -- five years of experience preferred -- to include instruction and/or tutoring experience and knowledge of how students learn, or an equivalent combination. Experience in developing student success or learning assistance centers in a higher education setting.  


  • This position requires a leader who can work both independently and collaboratively to guide academic support programs
  • Highly organized and detail-oriented individual with knowledge of learning and study strategies and assistive and/or instructional technologies.
  • Ability to interact well with faculty, staff and students
  • Ability to identify academic problems and their effective solutions; understanding of the needs and interests of undergraduates and faculty. Excellent oral, written and interpersonal communication skills; ability to interact well with diverse internal and external clientele; and commitment to providing a nurturing approach to learning.
  • Mastery of Microsoft Office suite software
  • Knowledge of HTML programming and web development software
  • Ability to quickly learn and master new software, including tutor tracking software, such as AccuTrack
  • Experience creating and maintaining databases.
  • Experience in supervising large numbers of students; previous experience training students how to be mentors/tutors and in assessing their effectiveness.
  • Knowledge of learning theory and/or best practices/certifications for mentor/tutor training and programs.



Classified Title: Academic Services Administrator
Role/Level/Range: ACRP/3/MC
Starting Salary Range: $43,871 - $60,402         
Employee group: Full Time
Schedule: Mon – Fri.  Flexible schedule/hours at times to support programs.  May be on-call as required on some evenings, weekends, and holidays.
Employee subgroup: Exempt
Location: Baltimore, MD
Department name: Academic Advising
Personnel area: Krieger School of Arts & Sciences



The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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