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Job Req ID:  104237

Associate Director, Admissions & Registration Services

We are seeking an Associate Director of Admissions & Registration Services. Reporting to the Director of Enrollment Management, the Associate Director of Admissions & Registration Services is an experienced, innovative, and thoughtful leader who has a strong understanding of best practices in student admissions, registration and records, and understands the impact of their role in a strategic enrollment management organization.  The Associate Director of Admissions & Registration Services ensures the integrity, accuracy, and security of all academic and educational records of CTY students and works with center partners to ensure compliance with federal and state regulations, as well as those of other regulatory agencies.  He / She will provide strategic planning and direction for the Admissions & Registration office and oversees all operations within that office, including the student information system, admissions and eligibility verification, registration, student academic records and the awarding of certification of completion, transcripts, and eligibility. The position is responsible for the oversight of the academic calendar and course management strategy (schedule of classes, catalog, and calendar). He / She will serve as a member of the Enrollment Management leadership team, contribute to strategic enrollment management planning, and is responsible, in part, for the execution and evaluation of a number of enrollment management initiatives.  This position will provide support to CTY leadership on an as-needed basis in order to facilitate the strategic mission of the organization.

Specific Duties & Responsibilities

  • Manage, interpret and communicate enrollment operations to provide, information to the Director of Enrollment Management.
  • Serves as a key representative for Enrollment Management on CTY 4.0 project.
  • Provides oversight for all SIS and enrollment, admission & related systems enhancements, and version implementations.
  • Assists with tracking enrollment trends to make data-informed decisions.
  • Coordinates with the Director of Enrollment Management and center leadership to prepare appropriate policies and procedures.
  • Maintains a strong understanding of end-to-end CTY strategic enrollment management processes.
  • Organizes projects with various cross-functional administrative and academic teams.
  • Oversees data entry into the SIS to ensure proper maintenance and accuracy of student records. Including, but not limited to, generating reports, analyzing student records data, communicating with appropriate constituencies, and ensuring updates are completed in accordance with policies, procedures, and/or standards to resolve inconsistent data.
  • Provides leadership and guidance of the Admissions & Registration office.
  • Oversees enrollment process from testing to registration.
  • Leads office performance and process improvement process.
  • Builds, documents, and ensures execution of all admissions, enrollment and registration-related policies.
  • Serves as the main lead on FERPA to include ensuring all CTY academic records, forms, website, policies and procedures comply, providing faculty/staff training, processing open records requests, and resolving FERPA related inquires.
  • Assists in the validation of data within the SIS as related to student academic records and admissions & registration activities.

Physical Requirements

  • Ability to sit in a normal seated position for extended periods of time.
  • Dexterity of hands to operate a computer keyboard, mouse pad, and other office machinery.
  • The incumbent will be required to communicate regularly via telephone, face-to-face, and via electronic conferencing.

Special Knowledge, Skills & Abilities

  • Computer proficiency and technical aptitude.
  • Microsoft Word, PowerPoint, and Excel.
  • Microsoft Outlook, MS SharePoint.
  • Box and other technologies for workflow management.

Other Requirements

  • Knowledge of laws and governmental regulations that guide a Registrar’s Office Knowledge of FERPA (Family Educational Rights and Privacy Act.)
  • Responsible for supervising four employees.
  • Ability to make independent judgments that have a significant impact on the organization.
  • Strong analytical and judgment skills.
  • Ability to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions.
  • Must be able to follow written and oral instructions.

Minimum Qualifications
  • Bachelor’s Degree required.
  • Three years related experience required.

Preferred Qualifications
  • Master’s Degree with 5 - 7 years’ experience in Registration preferred.
  • Exceptional experience with student information systems.
  • Exceptional written and verbal communication skills.
  • Superb organization and planning skills with robust project management experience.
  • Strong attention to detail, analytical and problem-solving abilities.
  • Prior supervisory experience is required.



Classified Title: Associate Director Enrollment Services 
Working Title: Associate Director, Admissions & Registration Services   
Role/Level/Range: ACRP/04/ME  
Starting Salary Range: Commensurate with experience
Employee group: Full Time 
Schedule: Mon - Fri / 8:30 am - 5:00pm 
Exempt Status: Exempt 
Location: Hybrid/Mount Washington Campus 
Department name: Admissions & Registration Services
Personnel area: Academic and Business Centers 




This position requires U.S. Citizenship or Legal Permanent Residency.

This position does not offer sponsorship.

This hybrid position must be worked from Baltimore, MD.

This position requires three years minimum of higher-education academic admissions, enrollment, and registration experience.



**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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Accommodation Information

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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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