Associate Director Admissions

The Johns Hopkins School of Medicine (JHUSOM) is seeking an Associate Director Admissions who will be responsible for critical components of managing the staff and application process to meet or exceed new medical student enrollment targets. Reporting to the Director of SOM Admissions the position will be working as part of a dynamic team of professionals dedicated to the recruitment, evaluation, selection, and enrollment of a diverse and exceptionally talented group of future physicians. The Associate Director will help coordinate, communicate, and integrate admissions operations and strategies to help refine and enhance the goals and objectives of the Johns Hopkins School of Medicine

The mission of the Johns Hopkins University School of Medicine Enrollment Management organization is to recruit and enroll an outstanding community of diverse students who are committed to excellence and leadership in patient care, education, and research.

The Associate Director is expected to support and implement critical elements of a data-informed admissions environment committed to regular and recurring refinements of admissions processes while supervising the Admissions staff. In addition, the Associate Director acts as second in command responsible for the Admissions office in the absence of the Director.

Specific Duties & Responsibilities

General Operations of the SOM’s MD Admissions Processes

• Assists in the development of Admissions' goals and objectives and associated policies, methods, and criteria to achieve them. Collaborates with colleagues in Financial Aid to ensure alignment with strategies and approaches.
  
• Assists significantly with the file evaluation and interviews of applicants for admission. Participate during admissions committee meetings to discuss applicant candidacy.
  
• Utilize appropriate technologies to execute all aspects of the process including targeted communication with applicants, planning and hosting of interviews and other events, communication of decision letters, and other targeted e-mail and text messages.
  
• Supports the Director in the provisioning of detailed admissions data and reports for the dean’s office, and other administrators.
  
• Working with the Office of Institutional Technology (OIT), assists with the admissions office’s annual cycle prep, data management planning, and execution of key activities in the process utilizing various admissions and CRM platforms. Interacts with appropriate staff regarding technical issues.
  
• Helps to ensure admissions activities are compliant with federal and state regulations, accreditation standards, and national best practices.
  

Recruitment Functions

• Assists with the presentation of the JHUSOM MD program to attract domestic and international prospective students at virtual, on-campus, and off-campus events, including but not limited to, open house programs, information sessions, MD graduate & professional fairs, and one-on-one meetings/interviews.
  
• Supports efforts to ensure the JHUSOM is building and nurturing relationships with diverse and inclusive educational partners to build a diverse pipeline of prospective students.
  
• Communicate regularly with prospective students via a variety of modes and modalities, maintaining connections and responding to questions and inquiries
  
• Assists significantly with the development and implementation of all yield events.
• o Work closely with the Director to manage the admissions decision release process
• o Helps to plan, coordinate, and lead event programming efforts for the admitted student Second Look Weekends (SLW), responsible for much of the various logistics and execution of a successful event.
• Serves actively on the SLW committee comprised of current students and JHM staff. Helps to ensure the committee stays within set SLW budget.

Marketing Communications Planning

• Serve as the key point for Slate functions, tools, and operations. Works closely with the Director and Sr. Data Analyst to address any potential questions, issues, or enhancements.
  
• Serve as central “hub” for all MD-MD/PhD programs student communications programs. Coordinate content and track effectiveness of multi-channel communications (email, social media, web-based platforms) to incoming students. Respond to a portion of prospective student inquiries.
  
• Manage the Slate Customer Relationship Management (CRM) system and related activities: build marketing lists, create/send campaigns, execute A/B tests and personalized comms strategies. Support Director and JHUSOM student communications plan and coordinate with key stakeholders on relevant communications. Support Employer Engagement team on employer marketing efforts as needed.
  
• Manage year-round content updates, annual cycle/prep. Support ongoing buildout of Slate, implement updates on with any new features and resources. Partner with M&C to integrate personalization features and data tools.
• Track and report student usage to the broader team and identify opportunity areas for future development.
  
• Serve as primary point-of-contact with internal & external subject matter experts to coordinate content creation and delivery for all Slate-related functionalities and events.
  
• Assist with the planning and execution of all communication and outreach needs for live events, including requesting space, managing RSVPs and attendance tracking, distributing student feedback surveys, livestream or classroom tech support, video recordings and post-edit needs. Serve as on-site liaison for external presenters.
  
• Execute design projects for the department, such as graphics-based emails, infographics, presentation slides, event collateral, MD recruiting guides and worksheets. Maintain close working relationship with JHUSOM Marketing and Communications (M&C) department to assure adherence to current brand and design standards.
  
• Support the Enrollment Senior Team on building and executing annual surveys, help analyze results and present key findings to all staff. Work closely with the Director and M&C on insights-based year-end review of communications events and support strategic planning process with a critical eye towards ongoing improvement and innovation.
  
• Work closely with colleagues to help build and creatively execute social media specific programming to support Johns Hopkins Medicine, School of Medicine, and student programming.
  
• Plan and implement innovative and contemporary outreach for Pre-health advisors and other key audiences regarding topics and areas of interest.

Data Collection, Reporting, and Analysis

• Serve as a key point of contact for the data and functions in Slate, be on point to address any potential questions, issues or enhancements.
  
• Work with the Director of Admissions and Sr. Data Analyst to help build and maintain detailed and accurate reports and/or queries to foster and facilitate efficient operations while communicating timely updates to the Director and other leaders at SOM.
  
• Partner with Director of Admissions to prepare and present applicant data for presentation at admissions committee meetings and to internal/external stakeholders.
  
• Support the organization and categorization of historical data, international/regional/national trends, and AAMC enrollment data to determine effective recruitment strategies.
  
• Utilization of AAMC and campus admission/enrollment reporting tools to collect and analyze admissions statistics throughout the admissions cycle.
  
• Assist with the data collection and analysis of admissions recruitment, evaluation, and yield strategies.
  
• Assist in the development and assessment of criteria for the appropriate evaluation of candidates for admission.

Team Operations and Personnel Management

• Directly supervises the academic services specialist and other admissions staff who manage and track the admissions applications through the various stages of the process.
  
• Provides leadership, guidance, and fosters an inclusive team dynamic within the Office of Admissions.
  
• Serve as a primary contributor to internal operations calendars, deadlines, and tasks.
  
• Supports the Director of Admissions in efforts to recruit, manage, and train professional staff and student volunteers and any paid student assistants regarding recruitment initiatives and programs.
  
• Assists with general professional development activities for the Admissions Office.

Special Knowledge, Skills, & Abilities

• Active and current knowledge of applicant life-cycle data strategies and marketing recruitment best practices for admissions recruitment, especially in medical education.
  
• Demonstrates commitment to and advocates for diversity, inclusion, and representation within a holistic admissions environment. Proven ability to implement strategies for the recruitment of a diverse student population in a higher education environment.
  
• Ability to work well under pressure, meet competing time frames, and prioritize work.
  
• Skills in interpersonal relations, relationship-building, analytics, and problem-solving. Must be able to recruit in a highly competitive market.
  
• Ability to work independently, and exercise independent and professional judgment.
  
• Working knowledge of how data is used to manage the prospective student funnel from inquiry through matriculated students.
  
• Some knowledge of marketing principles, best practices, and techniques relevant to student recruitment and admissions.
  
• Effective communication and presentation skills, both oral and written with diverse and international populations.
  
• Skills and experience to independently and accurately counsel prospective students to provide smooth transitions from inquiry to enrollment.
  
• Experience with AMCAS WebAdMIT application platform, student information systems (SIS/Ellucian) and client relationship management (CRM), and admissions software systems (Slate), SAP, and Concur.
  
• Strong proficiency with multiple software and workplace collaboration products, including Microsoft Office (Excel, Word, Outlook, SharePoint, Teams, and PowerPoint), and Zoom.
  
• Ability to be flexible throughout the year to perform other duties as assigned for the successful functioning of the Admissions Office.

• Bachelor's Degree.
• Five years progressively responsible related experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Five or more years of experience in higher education administration (admissions or enrollment management services) in an academic medical environment.

Classified Title: Associate Director Admissions 
Role/Level/Range: ACRP/04/ME  
Starting Salary Range: $64,600 - $113,300 Annually ($86,390 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday 8:30 AM - 5:00 PM 
Exempt Status: Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: SOM Admin Admissions Gen Admin  
Personnel area: School of Medicine