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Job Req ID:  107076

Associate Director Financial Aid Outreach & Retention

The Office of Student Financial Services is seeking an exceptional individual to join our team as the Associate Director, Financial Aid Outreach & Retention. Reporting to the Director of Financial Aid and Scholarships, the Associate Director is a member of the management team within the Office of Student Financial Services. As a collaborative group, they work closely with the Director and are responsible for the development and implementation of policies, procedures and communication plans to ensure that Office and University wide goals are successfully met.

The Associate Director is responsible for developing and executing a comprehensive financial aid outreach, student engagement, financial literacy and retention strategy, with a sharp focus on serving first generation and limited income (FLI) students. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support to our families. This position plays a key role in ensuring that our outreach and retention initiatives are cohesive, integrated, and aligned with the mission of Student Financial Services. The Associate Director will work closely with the Associate Director of Financial Aid Communications, Senior Associate Director of Financial Aid Advising, and Senior Associate Director of Financial Aid Tech Ops and Scholarships. The individual in this role will also liaise with other key stakeholder offices to identify opportunities to support both current and prospective students as new initiatives are conceived, developed and launched. S/he will have oversight of six outreach and retention team members, including two direct reports, (1) Sr. Assistant Director, Financial Aid Outreach and (1) Sr. Assistant Director, Financial Aid Retention. The Associate Director will be responsible for oversite and delegation of federal student aid programs managed by the retention team, including Satisfactory Academic Progress, federal verification oversight, enhanced loan counseling, federal work study, Pell, pre-reads, and the completion of financial aid compliance reports.

Specific Duties & Responsibilities

  • Develop and implement events and outreach/retention programming to engage with students, and to help ensure the on-time renewal of financial aid and retention of students.
  • Work closely with the Financial Aid and Admissions communication teams to ensure that programming is uniform, cohesive, integrated, personalized to target audiences, and aligned with institutional objectives.
  • Serve as the primary point of contact for coordination and troubleshooting of student financial concerns for other Homewood departments. Receives, investigates, and responds to difficult, sensitive problems and student complaints in a professional manner.
  • Work closely with undergraduate admissions to prepare financial aid packages for prospective Cummings Baltimore/DC scholars and students selected for the Hop-In program.
  • Determines staffing and support needs for outreach programs, projects, activities and in-person/virtual services.
  • Conduct Financial Aid 101 workshops, Financial Literacy trainings, High School Financial Aid Nights and other events throughout the year.
  • Guide the office strategy for the timing and delivery of events relative to other goals.
  • Perform outreach (phone calls, e-mails, text messaging campaigns, events, etc.) to current and prospective students who need assistance navigating their bills, financial aid renewal, refunds, etc.
  • Oversee the curation and promotion of financial literacy content and training, including (but not limited to) material from the Ocelot and iGrad platforms.
  • Help design and develop a non-credit financial literacy course available to students in both a synchronous and asynchronous format.
  • Assesses performance and success of programming and events through surveys.
  • Convene and lead the Financial Aid Student Advisory Board.
  • Collaborate with campus partners, such as the Center for Student Success and Student Outreach and Support team to extend our reach, impact and network of support for vulnerable students.
  • Designs, implements, and evaluates proactive intervention, retention, and support activities for high need financial aid population.

Special Knowledge, Skills, & Abilities

  • Excellent interpersonal skills, cultural responsiveness, and the ability to work in a diverse, matrixed organization; the ability to work independently and as a member of a team.
  • Ability to think critically and develop strategic programming to support students before, during and after Hopkins.
  • Ability to work effectively under deadlines and simultaneously juggle several assignments.
  • Flexibility in dealing with a very diverse culture, and commitment to diversity and to serving the needs of a diverse population.

Minimum Qualifications
  • Bachelor's Degree.
  • Five years related experience.
  • Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications
  • Master’s Degree preferred.
  • Previous experience working in higher education, including exposure to admissions and financial aid.

Classified Title: Associate Director Financial Aid 
Working Title: Associate Director Financial Aid Outreach & Retention   
Role/Level/Range: ACRP/04/ME  
Starting Salary Range: $62,780-$86,390-$110,010 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30a -5:00p 
Exempt Status: Exempt 
Location: Hybrid 
Department name: 10001447-Student Financial Services 
Personnel area: University Student Services 


Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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