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Job Req ID:  10423

Associate Director of Prospect Management

Classified title: Prospect Management Associate

Working title (if applicable): Associate Director of Prospect Management

Role/Level/Range: ATP/03/PC

Starting Salary Range ($s): 49,216 - 67,735

Employee group (Full time/Part-time/Limited/Casual): Full time

Schedule (hours/days):  M-F, 37.5

Employee subgroup (FLSA Status): exempt

Department name: University Administration

Personnel area (School): Development and Alumni Relations

GENERAL SUMMARY:

The Associate Director works with the Sr. Associate Director and other colleagues to support the vision, priorities, policies and procedures for the Relationship Management (RM) systems across Johns Hopkins. The Associate Director will serve as the primary liaison to all Homewood Schools departments as well as the Regional Development team to provide strategy support around RM portfolio and discovery pipeline projects. In addition, the Associate Director will oversee data maintenance initiatives and management of RM student worker(s).

 

DUTIES & RESPONSIBILITIES:

 

1. Relationship Management Systems

  • Work with the Sr. Associate Director and other colleagues to determine and establish goals, priorities, initiatives, policies and procedures for the Office of Relationship Management that align with Development & Alumni Relations (DAR) goals.
  • Provide support in the management of the RM System and identify and assist in the development of new enhancements, features, procedures and reports.
  • Work with Director and other colleagues to support new prospect strategy services.
  • Prepare and/or present RM education and training to DAR staff as needed.

 

2. Portfolio Management

  • Implement and manage portfolio management services for approximately 8 Development Offices. Analyze portfolios on various criteria, including size, balance, composition, value and yield.
  • Utilize analysis findings to develop portfolio recommendations, with the goal of optimizing the size and distribution of assigned prospects to maximize gift yield.
  • Meet regularly with Development Officers and supervisors to discuss analysis findings and recommendations. Provide concrete ways for Development Officers and staff to understand and actualize recommendations to ensure utilization and focused portfolios.

 

3. Pipeline Management

  • Work with the Associate Deans and Directors of Development in assigned Development Offices to manage discovery pipelines and establish new best practices and processes for pipeline movement, identification and measurement across liaison departments.
  • Identify reporting needs for pipeline projects and work with Development Business Services team to have reports built.
  • Deploy ongoing moves management reporting and analytics to liaison departments.
  • Develop regular plan for communication, identification, assignment and transfer of Homewood Schools constituents.
  • Partner and work with Development Research to address gaps and needs, and to determine ideal information dissemination methodologies.
  • Identify new assignment recommendations as warranted and incorporate recommendations within portfolio management services.
  • Develop a partnership with the Annual Giving Direct Mail team to better use RM data and strategy to inform annual giving processes. Establish reports and tools that will support their work and enhance their fundraising returns.

       

4. Data Maintenance

  • Oversee RM Data Maintenance Service and assign tasks to the RM Coordinator and student worker(s) as warranted. Ensure data maintenance is being completed in a timely and accurate manner and oversee outreach to staff related to data maintenance.
  • Design and produce regular and ad-hoc auditing reports to ensure data integrity.
  • Implement internal data review and clean-up processes for maintenance of key prospect data, including prospect record members, ratings, actions, solicitation approaches, proposals and prospect groups.
  • Oversee DAR staff notification of data integrity needs and regular ORM efforts for making changes in ALADIN.
  • Develop key performance indicators (KPIs) and regularly report out on progress.
  • Identify data quality options and solutions for DAR-wide maintenance of prospect record, action, approach, proposal and stewardship plan tracking.
  • Provide DAR staff with recommendations and counsel for sound maintenance of prospect data in ALADIN. Collaborate with DAR staff and DBS to clean up inconsistencies and errors, and to provide data maintenance solutions.

   

5. Student Management

  • Hire, train and supervise 1-2 student workers. Delegate and oversee work assignments and tasks. Prioritize and monitor work load and flow.

 

6. Other projects as assigned

 

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree required.
  • Three years related development and relationship/prospect management experience required. This should include experience with maintaining prospect information and data management systems, and creating procedures and support services.
  • Demonstrated strategist and skilled at implementing and managing new programs and services.
  • Must be a self-starter with a proven ability to set priorities, manage detailed multiple projects simultaneously, learn and execute new areas quickly, take ownership of major areas of responsibility, work well under pressure, meet deadlines and function in a team environment.
  • Ability to build and maintain relationships with DAR staff and leadership, foster teamwork, and work collaboratively with others to drive results and achieve office goals.
  • Outstanding written and verbal communication skills to present and deliver information effectively and the ability to interact with a wide variety of communication/work styles.
  • Possess strong problem solving abilities and be able to exercise independent judgment.
  • High degree of accuracy and attention to detail, with ability to synthesize, analyze, and critique.
  • Ability to learn new software programs and databases such as ALADIN, Tableau, etc.
  • Capable of appropriately handling confidential and proprietary information, and using sound judgment in working with sensitive material.

 

PREFERRED QUALIFICATIONS:

  • Experience in large, complex fundraising organizations, preferably for higher education, is preferred.
  • Demonstrated proficiency in data analytics/visualization (Excel, SAS, SPSS, Tableau, etc) is
 

 

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

 

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Important legal information
http://hrnt.jhu.edu/legal.cfm

 

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