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Job Req ID:  93796

Associate Director of Support Initiatives

The Student Policy & Compliance is seeking an Associate Director of Support Initiatives  who oversees the day-to-day management of the COVID support team and case management of students who test positive for COVID-19.  This position also provides high-level project management for university-wide initiatives.


Specific Duties & Responsibilities:

COVID Case Management

  • Supervise 3-4 Full Time Staff (COVID Administrative Coordinator and COVID Case Coordinators)
  • Serve as point of contact for all things COVID Support-related, including isolation protocols and services for both Undergraduate and Peabody students
  • Provide guidance to Student Affairs staff in the graduate schools/divisions regarding COVID support
  • Provide training or informational sessions for staff, students, student employees (RAs, FYMs, etc.) or others on the subject of COVID Support and isolation protocols
  • Manage relationships with crucial campus partners including, but not limited to, student health, housing, testing, dining, transportation, Student Outreach & Support, hotel staff, IT, etc.
  • Manage relationship with any off-campus university isolation housing. Work with staff to create menu, isolation supplies needed for students, emergency and safety guidelines, etc.
  • Run the quarantine/isolation meetings and other smaller team meetings; Participate in other relevant meetings within student health and student affairs
  • Steward the data tracking of students in isolation and report creation
  • Serve as the point of contact for troubleshooting, escalating issues, and reporting
  • Update materials (i.e. manuals, protocols, planning documents, communication templates) for COVID Support Team
  • Draft appropriate talking points for situations or events
  • Responsible for updating content on websites (or providing updates to those who do) and managing COVIDsupport email
  • Assists/coordinates with Student Health and Wellness Center on any large-scale testing/isolation operations (i.e. move-in, leave/return from breaks)
  • Serve as the after-hours/on-call presence for the COVID Support operations (evenings/weekends)


Project Management & Administrative Functions

  • Provide high-level project management for special initiatives.
  • Perform research/benchmarking projects as assigned, including data analysis projects.
  • Draft documents and relevant materials, including web-based, supporting on-going education and outreach.
  • Coordinate evaluation data and and/or assist with administrative processes and special projects.
  • Complete other special projects as assigned.
  • Participate in divisional and departmental programs, training sessions, and workshops.


Minimum Qualifications (Mandatory):

  • Bachelor’s Degree required. Master’s Degree in Student Affairs, Higher Education or related field strongly preferred.
  • 5 years direct supervision of full-time staff and related experience in Residence Life, Case Management, or related Student Affairs position. 
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.*


JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 


** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. 


Special Knowledge, Skills, or Abilities:

  • Excellent interpersonal, problem solving- and organizational skills.
  • Strong writing and verbal communication skills.
  • Awareness of the current issues in higher education.
  • Ability to thrive and bring order and direction to ambiguous situations.
  • Demonstrated ability to work independently, exercise discretion and mature judgment and manage multiple priorities at once.
  • Ability to work well with a variety of people in assessing system strengths and weaknesses.
  • Strong organization and time management skills.
  • Ability to partner cross-functionally with other departments.
  • Ability to work in complex decentralized processes. 
  • Demonstrated understanding of the mission of a complex, decentralized research university.
  • Experience managing response to crisis situations.
  • Ability to collect, analyze, interpret, evaluate and summarize data.
  • Maintain the highest levels of confidentiality with all student academic and nonacademic records.
  • Flexible, highly skilled and independent position able to handle other appropriate matters as assigned.


Additional Information:

  • This position is full time with an end date. 
  • There may be an option for this position to either be extended or re-classified as full time with no end date. 
  • This position does require evening and weekend on-call hours.


Classified Title: Associate Director Student Well-being 
Working Title: Associate Director of Support Initiatives    
Role/Level/Range: ACRP/04/MD  
Starting Salary Range: Commensurate with experience  
Employee group: Full Time 
Schedule: M-F, 8:30 am - 5:00 pm 
Exempt Status: Exempt 
Location: ​​​​​​​Homewood Campus  
Department name: Student Policy & Compliance 

Personnel area: University Student Services 



The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law
Learn more:


Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Note: Job Postings are updated daily and remain online until filled.



Homewood Campus