Share this Job
Job Req ID:  12876

Benefits Specialist

Classified Title: Benefits Specialist 
Role/Level/Range: ATO 37.5/02/OE 
Starting Salary Range: $17.25 - $23.72 per hour
Employee group: Full Time 
Schedule: M-F 8:30-5:00 
Exempt Status: Non-Exempt  
Location: 03-MD:Eastern High Campus 
Department name: 10001539-Benefits Operation Center 
Personnel area: University Administration


General Description: 

Reports to the Director of the Benefits Compliance and Operations which includes Compliance, Financial Management and Reporting, Plan Administration, Project Management, Communications and Vendor Management.  Assist with the administration of existing benefit plans and the implementation of new benefit plans using established procedures.  Assist in the monitoring of benefit plans to ensure plans are administered in compliance with applicable federal and state regulations. 

Specific Duties & Responsibilities:

  • Handle various aspects of Tuition Benefits administration (Tuition Grant, Remission, Reimbursement), including:
    •  confirmation of eligibility,
    • data entry and database maintenance,
    • submission and receipt of award information to more than 300 colleges and universities inside and outside the United States,
    • coordinating payment for eligible tuition and fee costs,
    • verifying accuracy of itemized charges,
    • generating check requisitions through uploads to Accounts Payable, processing adjustments, foreign payments and refunds, ensuring payments are received by colleges and universities,
    • resolving payment discrepancies, issuing requests for refunds and tracking status of refund requests ensuring that funds are received within same academic year,
    • preparing Promissory Notes and setting up payroll deductions for overpayments, calculating costs and tracking expenditures reconciling expenditure statements,
    • use of Access and Excel to produce tuition payment disbursement reports and various other audit reports,
    • handle updates to various tuition communications and forms
    • assist with timely uploading to Benefits website.
  • Handle leave of absence billing procedures and posting of payments received; resolve billing issues and discrepancies.   
  • Reporting:
    • Prepare and extract benefits reports from the university’s SAP system, including new hire default letters, employment terminations, retirement plan eligibility, status changes, etc. and take necessary action. 
    • Extract benefits reports through Query Manager to assist Benefits Analysts in collection of data and auditing of benefits plans. 
    • Assist with the medical analysis report and retirement trend report. 
  • Evaluate, determine eligibility, process and record Qualified Medical Child Support Orders and Adoption Assistance requests. 
  • Act as liaison
    • Between insurance carrier and employee’s department in monitoring employee eligibility and approval for disability benefits.   
    • Between vendor and Hopkins department, regarding unemployment insurance claims requests, unfavorable determinations, appeals and hearings notifications in a manner that meets required deadlines. 
  • Prepare communications materials and assist with annual enrollment for sub-groups (COBRA, part-time employees, etc.). 
  • Assist in the preparation and dissemination of benefits communications and compliance e-mails and mailings, including Summary Annual Reports, Qualified Default Investment Alternative Notice, Annual Funding Notice, Summary of Material Modifications, Plan Documents, Summary Plan Descriptions, etc. 
  • Prepare commuter reports to monitor required limits and take necessary action, and handle uncashed checks for commuter and flexible spending account benefits. 
  • Research and provide JHU service verification from current and legacy database for other JHU entities.  Assist in providing requested benefits documentation from current and archived records for subpoenas. 
  • Participate in meetings to discuss various benefit-related questions, issues, policies and procedures. 
  • Provide administrative support to Benefits Analysts and Director utilizing a broad knowledge of university policies, practices and procedures and thorough knowledge of benefit plans. 
  • Perform various other position related duties and responsibilities as requested or assigned.

Qualifications, Education, Experience and Skills:

Requires High School Diploma/GED and two years of benefits-related experience or appropriate combination of education and experience.  Strong benefits administration and customer service background, preferably in a university setting.  Experience working with ERP system (SAP preferred), document management systems, software applications such as spreadsheets, word processing, relational databases. Previous experience in high volume office atmosphere preferred. 

Special Knowledge, Skills and Abilities:

  • Knowledge of benefit plans, policies, practices and laws. 
  • Demonstrated oral and written communication skills and mathematical abilities. 
  • Ability to handle confidential information in an appropriate manner. 
  • Ability to provide clear information on benefits policies and procedures to faculty, staff, retirees and university contacts. 
  • Ability to work effectively as part of a team. 
  • Ability to set priorities, meet deadlines and disseminate information accurately.
  • Ability to perform/manage multiple tasks; working independently and exercising judgment.   
  • Ability to function under pressure and maintain a high level of decorum as well as to endure a high work volume and client demands. 


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

EEO is the Law
Learn more:
Important legal information


Johns Hopkins at Eastern

Find similar jobs: