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Job Req ID:  64742

Business Services Analyst

The Otolaryngology Department is seeking a Business Services Analyst  who will be responsible for the day-to-day activities and tasks assigned to support Head and Neck Cancer program for the Department of Otolaryngology. The successful candidate is responsible for the technical maintenance of the application and complex, department related, problem resolution. Serves as the functional system expert, developing problem-solving strategies, investigating unique/first time instances of system problems, and working with faculty and Administration to optimize Epic functionality for Otolaryngology users. Work with head and neck cancer center patients, staff, administrators and faculty to improve the patient experience.


Specific Duties & Responsibilities:

  • Identifies, develops and implements enhancements of data related to head and neck cancer within The Department of Otolaryngology clinical areas. 
  • Evaluates clinical workflows and partners with Faculty and staff to design solutions in Epic, in clinic flow that will address identified challenges.
  • Proactively identifies issues and solutions whenever possible.
  • Provides additional on boarding and professional maintenance training to head and neck MOCs.
  • Provides operational support for head and neck cancer program by providing status on requests, prioritizing tasks or working with management.
  • Develop and maintain Standard Operating Procedures for the Head and Neck division, and train staff accordingly.
  • Configures and modifies clinical documents, exam elements, and other relevant aspects of Epic to best meet the end-users’ needs.
  • Defines, runs and creates reports in Epic needed to assess billing, clinical and administrative performance in head and neck cancer. 
  • Serves as an internal Epic training resource for head and neck cancer staff.
  • Work with senior leadership and department leaders to identify opportunities for improvement in using data to drive more informed and optimized decision-making


Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in Business Administration or Finance. 
  • 3 years of related experience required.


Preferred Qualifications:

  • Master’s Degree.


Classified Title: Business Services Analyst
Working Title: Head and Neck Cancer Project Analyst 
Role/Level/Range: ATP/04/PD 
Starting Salary Range: $59,873 - $82,244 annually (commensurate with experience)
Employee group: Full Time 
Schedule: M-F, 8:30 to 5pm 
Exempt Status: Exempt  
Location: ​​​​​​​School of Medicine Campus 

Department name: ​​​​​​​SOM Oto Head and Neck Surgery 
Personnel area: School of Medicine


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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School of Medicine - East Baltimore Campus