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Requisition ID:  116501

Business Solution Analyst

IT@JH Office of the Deputy CIO is seeking a Business Solution Analyst with a strong background defining and documenting requirements from a diverse set of functional and technical users. The ideal candidate should have experience translating user requirements into technical specifications for data engineers and business intelligence developers, and appreciation for enterprise data architecture. The ideal candidate should have very strong communication skills, with a strong commitment to data quality and excellent customer service skills.


Specific Duties & Responsibilities

  • Builds customer relationships - Collaborate with customers to understand their business processes, identify business objectives, manage scope, and recommend solutions based on your expertise with business intelligence tools and modern data solutions.
  • Gathers requirements - Collaborate with business owners to understand their business requirements. Work with business owners to identify critical performance metrics and end-product acceptance criteria.
  • Contributes to overall project management, tracking and status reporting for internal team and customer.
  • Facilitates communication among customers, developers and engineers on design and approach to translate business requirements into technical specifications.
  • Serves as the key liaison between business users and data engineers and developers to communicate project expectations from a business perspective aka act as a “product owner”.
  • Develops dashboards and data models in Power BI.
  • Develops, documents, and performs unit, integration and quality assurance testing for datasets and reports. Facilitate and help document business users’ acceptance testing.
  • Plans and rolls-out solutions - Coordinate with software engineers, customers, and others to plan, support, and document production releases.
  • Helps create or support creation of user guides and other job aids.
  • Develops and maintains production support documentation.
  • Provides production support and assist in maintenance activities.
  • Demonstrates ability to work independently and in a team setting with team members from different departments and with different technical expertise.


Specific Devices, Software, Projects

  • Creates and maintain data models, data products, reports, & dashboards.
  • Supports university-wide and Divisional customers with diverse functions spanning the entire student lifecycle including but not limited to: Admissions, Enrollment Management, Student Affairs, Career Services, etc.
  • Familiar with university-wide systems and processes including but not limited to: SIS, PFCanvas.
  • Prepared to use tools like: Excel, Power BI, SQL, Tableau, & GIT.


Scale/Size of Area, Project and/or System Supported

  • The University Data team serves thousands of users across all University functions. Integrate data from dozens of enterprises, divisional and local sources.


On-Call Requirements

  • Very rarely and if needed would typically be scheduled far in advance (e.g., technical upgrades and migrations).


Special Knowledge, Skills, and Abilities

  • Strong written and oral communication skills and customer service mindset.
  • Strong problem solving and analytical skills.
  • Takes initiative, works well independently and as part of a team.
  • Detail-oriented.


Budget Authority

  • Participates in departmental cost containment.


Work Location

  • Remote with option for hybrid.


Minimum Qualifications
  • Bachelor's Degree.
  • Four years related experience years of experience gathering requirements, testing and delivering solutions to satisfy a wide variety of customers.
  • Demonstrated ability to understand and explain complex business and technical concepts to a wide variety of audiences.
  • Experience developing and delivering reports and dashboards in Power BI and/or Tableau.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Bachelor’s Degree in a STEM-related field.
  • Prior experience and understanding of student systems and data.
  • Requirements gathering and testing specifically for well-adopted reporting, business intelligence and analytic solutions (visualizations, KPIs, trending).
  • Experience with SQL, ideally MS-SQL.
  • Experience with dimensional and other data modeling and information architectures, relative data warehouse and lakehouse platforms like MS-Fabric.
  • Knowledge of or experience working in an agile development environment, including Atlassian tools.
  • Proficiency and aptitude in statistics and data analysis.

 

 

Classified Title: Business Solution Analyst 
Role/Level/Range: ATP/04/PE  
Starting Salary Range: $73,300 - $128,300 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30am-5:00pm 
Exempt Status: Exempt 
Location: Remote 
Department name: IT@JH Office of the Deputy CIO  
Personnel area: University Administration 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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