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Job Req ID:  10867

CO Clinic Supervisor

Classified Title: CO Clinic Supervisor 
Role/Level/Range: ATO 40/E/03/OF 
Starting Salary Range: $40,019-$55,058
Employee group: Full Time 
Schedule: M-F, 8:30-5:00 
Employee subgroup: Salaried Exmpt 
Location: 04-MD:School of Medicine Campus 
Department name: 10003205-SOM Uro Urology 
Personnel area: School of Medicine

General summary/purpose:

The responsibility of the Clinic Coordinator/Supervisor is to coordinate the daily clinical operations of the Urology Clinic at The Johns Hopkins Outpatient Center. The Urology Clinic is committed to providing excellent clinical care while seeking to better understand the cause and best treatment approaches for Urological diseases. As such, the clinic requires the experience of a highly functioning supervisor to lead and ensure the smooth operation of the clinics and to independently resolve any scheduling issues, customer service complaints, third party insurance issues and interdepartmental coordination problems whenever necessary. This position will supervise and participate in the day-to-day operations.

The clinic supervisor must offer friendly, courteous, and confidential assistance to patients, staff, and physicians to ensure that the patient has a positive experience.    The supervisor implements and improves processes that expedite patient scheduling, pre-registration, and check-in, and overall operations. Lastly, the supervisor directs the work of others and promotes a team environment while exhibiting professionalism and exemplary customer service skills.

Specific Duties/Responsibilities:

  • Troubleshoot and use judgment in resolving problems as they arise. Involve other parties as necessary to establish buy-in and delegation of work.
  • Serve as liaison for the group with the billing office and patient access.
  • Ensure that the PSC’s have completed scheduling patient visits, procedures and ancillary studies  with instructional mail outs, authorizations by third party payers, managed care organizations, and HMO’s and the daily Epic Charge Capture process
  • Monitoring the scheduling, registration and checkout work flows and patient flow throughout the day adjusting staffing needs during peak time.  Rearrange lunch hours as needed.
  • Supervises staff in the clinic, interpreting and communicating operating polices. Human resources duties include coaching, providing feedback, and taking disciplinary action when necessary. Develop skills of employees to optimize overall clinic performance. Ensure employee compliance training is up to date.
  • Analyze clinic-operating practices and make suggestions about personnel requirements creating new systems and revising established procedures.
  •  Aids the manager and nurse lead in resolving scheduling conflicts, monitoring room utilization, and maintaining clinic patient flow.
  •  Research issues relating to billing; discuss issues with appropriate staff and or physicians and take necessary measures to resolve issues.
  • Intervene as necessary, on issues relating to patient complaints, health care providers concerns, and operational issues; take measures to correct situations or ensure appropriate personnel are involved.  On a daily basis, assist your staff directly in answering the phones, patient registration, checkout and charge capture, and other clinic operations that fall behind at peak times of the day.
  • Promote patient safety and service excellence to ensure patient, staff and physician satisfaction as outlined in the Service Excellence Standards of Behavior employee reference guide.
  • Be present at the front desk on a regular basis to assist staff with duties related to the clinic visit.
  • Revise and maintain training guidelines for the scheduling, registration and checkout processes.
  • Review and address monthly reports: ABN Denial, Late Charges, Days to Next available Date, etc. Report any variance from standard to clinic manager. 
  • Participate in the interview, hiring, orientation and training processes of new staff.
  • Attend The Outpatient Center Clinical Practice Meeting monthly
  • Attend The Urology Clinic monthly staff meeting and serve on the Patient and Staff Satisfaction committee.
  • Adheres to the Clinical Operations Group’s Service Standards (attached addendum).
  • Other duties as assigned.

Minimum qualifications:

Required High School Diploma or GED, three (3)-four (4) years related work and supervisory experience. Additional education may be substituted for years of related work experience.

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred qualifications:

Preferred bachelor’s degree. Previous supervisory experience of at least (3) three years preferably in the Medical field.  Experience in the Johns Hopkins system strongly preferred.

Special knowledge, skills, and abilities:

The supervisor must possess strong organizational skills and the ability to multi-task a must. Medical terminology and an advanced knowledge of windows, Microsoft Office, EPIC, KEANE, FAX PRESS, APPLICATION EXTENDER and Internet are preferred. High level of interpersonal, written and verbal communication skills are also essential.

The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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