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Job Req ID:  97616

CO Medical Office Coordinator

We are seeking a CO Medical Office Coordinator who will coordinate the day-to-day activities of a Hematology medical practice to ensure a smoothly functioning office and good patient relations. The CO Medical Office Coordinator will resolve patient problems, third party issues, or refer patients to appropriate resources and serve as resource in a team environment. They must be able to adapt to changes in technology and software to ensure an efficient office practice.

Specific Duties & Responsibilities

Clinical responsibilities 80%

  • Coordinates a multi-faceted, medical practice within the Division of Hematology.
  • Serves as liaison for physician practice to department administration, clinical management, and hospital services.
  • Assists patients, patients' families, referring physicians, and third party carriers to resolve patient related issues.
  • Triages patient calls and medical issues.
  • Answers patient medical questions where appropriate and determines if physician/nurse response is required.
  • Requests patient records, gather patient charts, orders, lab requisitions, and faxing prescriptions.
  • Schedules patients for laboratory tests, medical examinations, procedures, and admissions.
  • Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information.
  • Coordinates with and refers to DOM Central Scheduling for new patient appointments.
  • Relays information to patients regarding preparation for laboratory tests, examinations, and procedures.
  • Daily contact with Express Testing.
  • Assures all patient correspondence (consent, orders, appointment, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
  • Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context.
  • Works with Central Scheduling to proactively seek scheduling/rescheduling patients to efficiently, utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
  • Assists physician(s) in monitoring signing of operative notes, discharge summaries, and clinic notes.
  • Faxing reports, paging, pinging physicians within Hematology & Oncology.
  • Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.

Administrative responsibilities 20%

  • Pay invoices and travel reimbursements as needed.
  • Transcribe and format letters as needed.
  • Schedules appointments and meeting rooms as needed.
  • Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
  • Other duties as assigned.

Special Knowledge, Skills & Abilities

  • Intermediate computer and proofreading skills required.
  • Knowledge of Medical terminology.
  • Good oral and written communication skills using tact and persuasion as appropriate.
  • Exercise administrative judgment and assume responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service.
  • Aware of formal and informal departmental goals, standards, policies and procedures sensitive to the interrelationship of both people and functions within the department.

Physical requirements

  • Ability to stand, walk or sit for an extended period of time.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm (s), for example, using a keyboard.
  • Communication skills using the spoken word.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Possible exposure to communicable diseases.

Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Two years administrative experience.
  • Additional education may substitute for experience to the extent permitted by the JHU equivalency formula

Preferred Qualifications
  • Two years college or Bachelor's Degree.
  • Experience in medical office environment.
  • Experience in the Johns Hopkins system strongly preferred.


Classified Title: Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $15.70 - $21.65/Hr (Commensurate with experience)
Employee group: Full Time 
Schedule: M-F, 8:30 - 5pm 
Exempt Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: ​​​​​​​SOM DOM Endocrinology 
Personnel area: School of Medicine 


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Note: Job Postings are updated daily and remain online until filled.

School of Medicine - East Baltimore Campus