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Job Req ID:  16780

CO Patient Access Specialist II

General Summary/Purpose:

The Wilmer Patient Access Specialist II will assist patients and physicians requesting services in a high volume call center and referral service. Maintain patient demographic and referral databases. Provide patients with information on physicians, directions to affiliate and clinical locations and educational materials.

Specific Duties/Responsibilities:

  • Responsible for completing the entire patient ‘account’ and serve as the patient’s advocate to ensure patient access to appropriate clinical services.
  • Maintain patient access database.
  • Use departmental policies, procedures and protocols to evaluate and determine the best alternative for the patient as it pertains to all aspects of registration and pre-registration.
  • Read and understand requisitions, referral and insurance requirements, patient related data and other forms.
  • Read and understand all screens related to complex scheduling.
  • Read and understand departmental protocols.
  • Read and understand written product directions.
  • Function under a highly structured work environment.
  • Make decisions based on established policies, procedures, and protocols.
  • Perform other duties as required.

Minimum Qualifications:

  • High School/GED required. 
  • Two years related medical office, hospital, call center, or customer service environment.
  • Additional education may substitute for experience, to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:

  • Two years of college preferred.

Special Knowledge, Skills, and Abilities:

  • Performs effectively despite sudden deadlines and changing priorities.
  • Use accurate judgment and is able to problem-solve situations utilizing a service excellence focus.
  • Insurance coverage, medical terminology, basic computer skills, basic knowledge of Microsoft word or Excel.


Classified Title:  Patient Access Specialist II
Working Title:    Patient Access Specialist II  ​​​​​
Role/Level/Range: ATO 40/E/02/OD 
Starting Salary Range: $15.11 - $20.79 (commensurate with experience)
Employee group: Full Time 
Schedule: Mon-Fri 8:30-5 
Exempt Status: Non-Exempt  
Location: 04-MD:School of Medicine Campus 
Department name: 10002961-SOM Oph Registration 
Personnel area: School of Medicine


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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