Job Req ID:  113437

CO Patient Service Coordinator

We are seeking a CO Patient Service Coordinator to maintain clinical needs to ensure patient flow from scheduling to check in. The Patient Service Coordinator will act as liaison between PET Center, patients, insurance company, and billing department and ensures that proper billing codes are used.

Specific Duties & Responsibilities

  • Schedule appointments as requested by physicians via Epic Work queue List or faxed orders including anesthesiology when needed.
  • Interview patients and/or family members in order to verify accuracy by collection of demographics, insurance, and referral information,
  • Entering all financial information into the appropriate systems for outpatient needs
  • Coordinate insurance verification, referral/authorization, and pre-certification (when appropriate).
  • Serves as the patients advocate ensuring patient’s access to appropriate clinical services.
  • Organize the scheduling of inpatients from other Johns Hopkins entities accepted as a temporary transfer to Johns Hopkins Hospital for the sole purposes of accessing the PET/CT scanner prior to being returned to the original facility.
  • Arrange special services for patients with language barriers which includes interpreters and arranging transportation when needed.
  • Coordinate patient appointments with other departments within the hospital when necessary.
  • Arrange/rearrange the clinical schedule according to the needs of the department based on equipment availability and necessary resources.
  • Explain financial collections to patient when appropriate.
  • Enter any changes or medications into appointment notes when required.
  • Assist providers with the appeals process for denied authorizations when requested.
  • Assist billing department with proper coding of scans for release of bills that are stopped by internal auditing systems.
  • Assist billing department with follow up on denied claims when necessary.
  • Complete the pre-registration process.
  • Confirm patient appointments for the next day’s clinic which includes providing proper preparation for the scheduled scan and informing patients of directions and the documentation needed for their visit.
  • Assign a Johns Hopkins Medical Record Number when needed.
  • Perform any other duties as needed for the care and safety of any patient or colleague.
  • Compile the next day clinical schedule to include necessary paperwork for registration of each patient.
  • Answer multi-lined phones which includes assisting patients with directions and resolving clinical clerical and scheduling needs.
  • Register patients when requested for PET/CT.

Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • One year work experience in customer service required. Two years related work experience preferred.



Classified Title: Patient Service Coordinator 
Job Posting Title (Working Title): CO Patient Service Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.00 - $28.50 HRLY ($50,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30a-5p 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM Rad Nuclear Medicine 
Personnel area: School of Medicine 



Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

School of Medicine - East Baltimore Campus