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Job Req ID:  10023

CO SR Consult Coordinator

General Summary


The Department of Pathology is seeking a full time CO Sr. Consult Coordinator that will be responsible for performing duties related to and including accessioning second opinion and confirming consult cases. Correctly identifies, obtains and enters patient demographics, clinical impression, and insurance billing information. Interaction involves consult coordinators, pathologists, pathology assistants/residents, laboratory technicians, medical transcriptionists, administrative assistants, medical records/surgical pathology archivists, couriers, clinicians and patients. Work cooperatively and successfully in a team environment. Carry out responsibilities in a timely fashion, providing a high level of customer service and performing tasks accurately.  Knows and understands policies, work rules and procedures. This position is part of the JHU/SOM Clinical Operations (CO) / Required Attendance


Duties & Responsibilities


  • Receive and review consult cases, resolving slide/block discrepancies and ensure billing information is complete.  Register cases into the hospital EMR and prepare them for accessioning. 
  • Accurately accession second opinion and confirming cases, maintaining less than 1% error rate. Accessioning includes entry of patient/case information into the laboratory information system (LIS), printing labels for blocks, slides and/or documentation, and scanning of any pertinent paperwork. 
  • Review legal requests and process requests in a timely manner.  Work with the legal department as appropriate and strive to meet legal request turnaround time.
  • Answers telephone, provides superior customer service and follow-up on requests, questions or concerns while adhering to policies, work rules and Johns Hopkins standards for service excellence.
  • Accountable for standards of service excellence; including but not limited to patient or interpersonal relations, teamwork, communication, continuous performance improvement, and self-management & accountability.
  • Documenting the return of materials to the sending institutions and other tracking information into the LIS as appropriate.  Shipping materials to sender via FedEx shipping.
  • Work with the Manager to establish and monitor quality metrics, monitor patient record discrepancies, and support the implementation of corrective action plans.


Equipment, Machine, or Tool requirements


  • Computer, Copier, Fax, Telephone, and all general office equipment.
  • Typing 40-50 wpm.




High School diploma or equivalent required. 3 years’ experience in a medical office environment or equivalent experience.


Excellent organizational skills, strong interpersonal/customer skills are required to work closely with patients and both Johns Hopkins and external pathologists and clinicians. Experience with Pathology Data Systems (or similar patient database). Successful completion of Johns Hopkins Service Excellence training is required upon hire. Successful completion of telephone etiquette training, interpersonal communication and/or customer service training is required within 90 days of hire.


Preferred qualifications


Experience supporting or working with laboratories or patient specimens (preparing for transport, follow-up on status for physician, etc) preferred. Successful completion of a Medical Terminology Training course preferred;


Special knowledge, skills, and abilities


Extensive knowledge of pathology medical terminology, insurance and billing practices, anatomy, diagnoses, and operational procedures. Knowledge of computers, data entry, fax machine, photo-copy machine and other general office equipment; analytical ability to work with numbers and accuracy is essential; communication and interpersonal skills to interact with patients, clinicians and other staff; ability to work independently, prioritize work and handle detail information under tight deadlines; understand implications of correct entries and affect on patient diagnoses and billing. Familiar with web based applications and can easily develop skills on new systems, such as Federal Express or UPS tracking software. Maintain cooperative working relationships within a confined area.


Scope of Responsibility: Knows the formal and informal departmental goals, standards, policies and procedures that may include some familiarity of other departments within the hospital/school/division.


Research capability: Able to utilize resources throughout to research and resolve issues. 

Decision Making: On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.


Work Environment


  • While performing the duties of this job, the employee may remain in a stationary position (sitting or standing) up to 50% of the time.   Occasionally required to traverse throughout the work area or to retrieve equipment, supplies, or specimens from other locations on campus. The employee is required to operate computer keyboard and mouse 75% of the day and must have dexterity for handling small glass slides and other specimens. Constantly repositions self to perform duties at work stations, gathering specimens.    Other repetitive hand motions may be required for completing administrative tasks.


  • Prolonged vision requirements including viewing computer screen, paper reports/documents, charts. Visual acuity is required to distinguish fine gradation of color. 


  • Position requires frequent use of the telephone, while multi-tasking to retrieve or review information from the computer in order to assist callers quickly and confidentially.  Must be able to communicate in a clear, concise, and professional manner to a diverse audience.


  • While this position works primarily in an office environment, there is activity in Laboratory environments - Exposure to toxins and infectious agents exist, but potential for personal injury or harm is minimized if established safety and health precautions are followed.  Working in laboratory where there may be discomforts due to odors, noise, temperature fluctuations, and working around lab equipment.


  • May transport materials usually less than 40 pounds from one area to another; this includes when assigned walking multiple times per day to other locations on campus (up to 1 hour of walking at a time). When needed staff  have use of a cart to transport items, which would require pushing or pulling. While walking surface is often inside on tiled floors, it also includes walking outside between buildings on uneven pavement on occasion. May be required to lift and/or move up to 50 pounds with proper training, or precautions/lifting aides (example: file boxes, specimen deliveries). In some areas work space is confined.


  • Staff may be required to complete annual competency review, and must insure compliance with Hospital Policy, Laboratory Policy & Procedure, Health, Safety & Environment regulations, and all applicable privacy & confidentiality laws/practices.


  • Many department laboratories operate 24/7 with schedules on day, evening, or night shift.  Rotating schedules which may include weekend work and holiday assignment.  (Overtime possible when authorized/needed to meet business and patient needs). 


  • This is a Required Attendance position – in the event of unexpected university closings including inclement weather or declared emergency, the employee in this position is required to report to work and/or remain at work and may be required to work additional hours. This position follows JHU/SOM CO time and attendance work rules.



Classified title: Sr. Consult Coordinator

Role/Level/Range: ATO/3/OE

Starting Salary Range: $16.91-$23.25

Employee group: Full time

Schedule (hours/days): Monday-Friday, 8am-430pm

Employee subgroup: Non-Exempt

Department name: Pathology

Work Location: 1620 McElderry Street – Reed Hall Rm 315

Personnel area (School): SOM

The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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