CTY Assistant Program Manager

The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today’s brightest students with fun, challenging courses, a community of engaged learners, and a strong foundation for future success in college and their careers. Want to join our team? We’re looking for mission-driven problem-solvers who can thrive in CTY’s diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.

General Nature or Purpose of the Job

We are seeking a CTY Assistant Program Manager who will assist with planning and executing in-person academic experiences for students meeting CTY’s eligibility requirements, including summer residential programs and day programs. In 2024, these programs are planned to serve a total of approximately 4,800 students in grades 2-12, across 11 locations in the U.S., with new program models and additional locations expected in future summers.

Specific Duties & Responsibilities

Site Management

• Under the guidance of their Program Mangers, Assistant Program Managers help assure their assigned sites are delivering high-quality academic and student life experiences that align with CTY’s core values (including diversity, equity and inclusion), are in compliance with all applicable laws and regulations, and run smoothly logistically.
• Additionally (for one or more assigned program locations), Assistant Program Managers are expected to,
• Support Program Managers in working with host institutions to secure appropriate facilities and services and in configuring on-site operations to best fit the unique context at each location (e.g. how best to repurpose dormitory space for on-site administrative offices, how best to stagger lunch schedules in dining halls shared by multiple programs).
• Help assure that the site is prepared for regulatory inspections, if applicable.
• Be on call when programs are in session to assist with troubleshooting and handling emergencies across all aspects of program, operational, administrative, academic, student life, and customer relations.
• In all interactions with host institution representatives, foster a strong working relationship that engenders trust in the professionalism of CTY staff and in the conduct of the students.
•  Assist Program Managers with staff communications before, during and after the program.
• Answer staff questions about the on-site experience.
• Assist with handling more complex questions from students and parents related specifically to assigned locations as referred by Enrollment Services staff.
• Work on location during the sessions as assigned to assure that sites deliver a high-quality on-site experience for students and staff.
• In close consultation with a Program Manager, function as an on-site resource to leadership staff as they transition into their roles, provide guidance on policy and procedural questions.
• Help to build a strong sense of community among staff.
• Help to ensure accountability to, and foster connection and collegiality with CTY headquarters.
• Represent CTY headquarters during on-site staff orientation and at opening and closing ceremonies. Answer questions from families about future opportunities at CTY.
• Help provide leadership to ensure that the on-site experience meets and advances CTY’s diversity, equity and inclusion goals.
• Observe all aspects of the program in operation, administrative, academic, and student life. Report any concerns to Program Manager and assist with steps to address and resolve, to include speaking with staff about conduct or performance concerns.
• Provide first response to complaints and concerns from staff and parents.
• Serve as a liaison between site and CTY and University resources.

Program Management

• In a heavily matrixed and collaborative environment, handle responsibilities tied to the program overall.
• Participate in the hiring of site staff in collaboration with CTY HR staff.
• Managing one or more requisitions.
• Interviewing and selecting candidates.
• Tracking and reviewing background checks.
• Defining staff needs for assigned sites.
• Contributing to the writing and editing of job descriptions, interview protocols, candidate profiles, and recruitment materials.
• Assisting with recruitment: recommending sourcing strategies, finding and aggregating emails of potential candidates, sending out job announcements, representing CTY at candidate information sessions, etc.
• As an individual contributor or by serving on project teams and committees, complete responsibilities as assigned in a range of program areas. For example, the work with a Program Manager and other colleagues on developing and implementing staff training modules related to DEI.
• Provide service to CTY and the University through participating in occasional CTY- or University-wide projects. For example, serve a term on the DEI@CTY Staff Council.
• Participate in establishing priorities for the whole in-person programs team and contribute to decision making about courses and program models, as well as policies and practices across all in-person program formats and locations.
• Support or participate in research efforts of the organization.

Special Skills & Knowledge

• Ability to effectively execute both site management and program management aspects of the position.
• Ability to manage high volume of work and multiple priorities.
• Strong leadership skills.
• Excellent oral, written and interpersonal communication skills.
• Demonstrated commitment to diversity, equity and inclusion.
• Computer literate (Use of computer 90% of the time)
• Problem-solver, proactive in addressing challenges, escalates issues appropriately.
• Shows strong professional judgment, character and integrity.
• Substantial knowledge of Microsoft 365 applications.

Physical Requirements 

• Ability to access and transmit information using a computer and do so for extended periods of time.
• Operate a computer and office machinery.
• Communicate regularly with internal and external audiences via phone, email, and platforms such as Microsoft Teams and Zoom; must be able to exchange accurate and timely information in these settings.
• Work varied hours including weekends and evenings as determined with supervisor.
• Ability to maneuver in an office and on-site environment including accessing files, materials, observing classes in session, and participating/presenting information in small and large group environments.

Supervisory Responsibility

• This position has no direct reports but assists a Program Manager in the supervision of 50-100+ staff members at program sites.

Additional Information

• Although this position is hybrid (2 days remote, 3 days in office), a remote arrangement will be considered for an incumbent residing within driving distance of one of CTY’s program sites in California, greater Los Angeles area preferred.
• Must be able to travel and work nights, weekends and holidays, especially during the busy summer season. Time off is restricted while the program is in session and during the weeks immediately leading up to program launch.
• Summer travel includes extensive time living on site while programs are in session.
• Extenuating circumstances could require additional time on site.
• Sites assignments are to be determined and are subject to change and could include assignment to sites in other time zones and requiring air travel to reach.
• Candidate must be able and willing to travel to any site assigned.
• Applicants must be authorized to work in the US.
• All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Bachelor's Degree.
• Two years experience teaching college or pre-college; residential life; professional camping; or other relevant academic administrative functions.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Course work in gifted education and/or experience working with academically talented students.
• Experience working in a residential education setting.

Classified Title: CTY Assistant Program Manager  
Role/Level/Range: ACRP/03/MC  
Starting Salary Range: Min $47,500 - Max $83,300 Annually ($65,400 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30-5pm 
Exempt Status: Exempt 
Location: Hybrid/Mount Washington Campus 
Department name: ​​​​​​​Campus Curriculum & Student Life  
Personnel area: Academic and Business Centers 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.