Catering Operations Manager (Student Affairs)

We are seeking a Catering Operations Manager who will be responsible for coordinating and overseeing the catering team in a structured and daily routine to ensure the highest standards are met. The Catering Operations Manager will oversee all catering operations. This role will be responsible for developing and maintaining working practices in line with current food hygiene regulations and ensuring staff are fully conversant in this area.

Focusing on the guest experience and quality execution will be vitally important in the role. This position will assist in the development and growth of the catering operations team, as well as help to develop and drive the vision for the Catering operations on campus.

The Catering Operations Manager will need to be able to manage relationships and partnerships throughout the campus community, in addition to being well organized and able to multitask.

Work in collaboration with the Catering Director and Marketing to promote and execute innovative presentations and develop the Catering Standards. Work in partnership with the Catering Director and marketing team to develop a rebranding strategy for catering operations on campus.

The Catering Operations Manager will report to the Catering Director.

Specific Duties & Responsibilities

Operations

Oversees and manages daily catering operations on campus.
Supports all operational and financial management and partners with the Catering Operations Team in overseeing the flawless execution of events.
Builds and maintains strong relationships with students, campus constituents, and team members.
Ability to listen to clients and translate their ideas into executable events.
Communicates any service issues to the Catering Leadership for resolution.
Supports team members with the tools necessary to complete their jobs.
Ensures show quality standards are maintained at all times; Supports and communicates University initiatives.
Develops operations systems by determining product handling and storage requirements; develops, implements, enforces, and evaluates policies and procedures; develops processes for receiving product, equipment utilization, inventory management, and event transportation.
Work with the Catering Director and Marketing to create and execute the catering marketing initiatives.
Troubleshoots issues and can think quickly on their feet to manage all potential service recovery aspects.
Work alongside the Catering Director to solicit new and repeat clients.
Foster a positive work environment that boosts morale and productivity, and improves communication between managers, clients, and university constituents.
Responsible for the overall setup, flow, and operations as it pertains to event food and beverage operations.

Finance

Supports the financial outcomes and profit goals as set by the Catering Director and/or Executive Chef.

Controls

Assists in ensuring that all security, safety, and sanitation standards are achieved.
Employs good safety and sanitation practices.
Assists in the control of all catering inventories, product cost, and purchasing. Also, assists with regular auditing of inventory.

Other duties as assigned.

Minimum Qualifications

Associate's Degree or Culinary Degree equivalent.
Three years of Food Service Management experience, with at least one year in a supervisory role.
ServSafe and Allertrain certification is required and must be obtained within three months of employment if not currently held.

Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Bachelor's Degree.

Special Knowledge, Skills, and Abilities

Ability to maintain organization in a changing environment.
Exhibits initiative, responsibility, flexibility, and leadership.
Able to communicate effectively with the management team, students, and team members.
Ability to taste and evaluate food and beverage products.
Attention to detail in all areas of responsibility.
Walking, standing, pushing, pulling, and lifting occur approximately 90% of the time.
Team members may be required to lift or carry items 40 pounds or heavier.
Tasks are performed with moderate supervision; however, it’s important that this role is self-sufficient and can multitask.

Classified Title: Food Services Manager
Job Posting Title (Working Title): Catering Operations Manager (Student Affairs)
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $48,000 - $84,100 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: 5 days a week some night and weekend work
FLSA Status: Exempt
Location: Homewood Campus
Department name: Hopkins Dining
Personnel area: University Student Services

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Homewood Campus

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