Certified Medical Assistant

The Department of Urology is seeking a Certified Medical Assistant (CMA) to provide clinical support and coordinate activities to ensure a smoothly functioning physician office practice and good patient relations. This role will serve as a patient navigator for patients experiencing urologic cancers and interact with patients, patients’ families, referring physicians and third-party carriers on patient-related issues. The individual displays responsible behaviors, works well with others in a team environment, communicates effectively to others and functions as a member of the healthcare team. The CMA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The CMA reports to the Clinical Operations Manager, who is responsible for administrative supervision, staff development, and orientation of clinical support staff to department policies and procedures. The individual must demonstrate competency in all skills related to the performance of patient care. The individual should demonstrate problem-solving skills as they relate to patient care activities.

Specific Duties and Responsibilities

• Provide clinical support to urology physician practices and assist with patient care in urology clinics.
• Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
• Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.

Clinical Support Certified Medical Assistant Practice Support

• Reinforce information to patients for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.).
• Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
• Facilitate scheduling of lab tests and other procedures.
• Determines appropriate schedule for clinical appointments based on physician schedule.
• Coordinate with patient and/or referring physician to obtain outside medical records.
• Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.
• Ensure that physician gets medical records in advance per protocol as appropriate.
• Coordinate with patient and referring provider’s office sending of radiology scans and pathology slides to be re-evaluated at Johns Hopkins.
• Refer patient to appropriate resources/clinical areas.
• Send out letters and post op information to referring physicians, if needed.
• Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patients for their records.
• Enter patient phone messages and route to physician.
• Print and send patient letters as necessary.
• Document inbound/outbound phone messages to patients as appropriate.
• Pend RX refills requested and route to physician.
• Pend orders and surgical case requests and route to physician.
• Triage electronic medical record messages to the appropriate care team and respond to all messages in a timely manner.
• Document all patient communication in the EMR.
• Review patient schedules in advance to optimize patient experience and ensure appropriate imaging and consult notes are available prior to appointments.
• Identify scheduling issues and assist with appropriate scheduling as needed.
• Contact patients and provide appropriate test results and follow up under supervision of the physician.
• Assist the physician during clinic to ensure correct entry of medications and confirmation of pharmacy location, assist with completion of any required surveys or documentation, serve as a chaperone for pelvic examinations, aid during physical examinations, and provide appropriate clinical care information under supervision of the physician.

Certified Medical Assistant 

• Participates in the care of the patient and in collaboration with the healthcare team.
• Collects patient information and assessment data. Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
• Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition.
• Performs urologic ancillary procedures, including but not limited to, urodynamics, bladder scans, uroflows, catheter removal, and voiding trials.
• Assists with biopsies, cystoscopies, and vasectomies.
• Organizes patient care activities based on assessment findings.
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
• Proactively problem-solves and identifies solutions to barriers to safety.
• Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance.
• Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies.
• Obtain lab results.

• High school diploma or graduation equivalent.
• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.

• Current CPR certification by the American Heart Association or the American Red Cross.
• Must maintain MA and CPR certification/registration during duration of employment in this position.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

• Experience in Urology or other comparable surgical or procedural sub-specialty areas.
• Experience using EPIC.

Classified Title: Medical Assistant 
Job Posting Title (Working Title): Certified Medical Assistant   
Role/Level/Range: ACRO40/E/02/CB  
Starting Salary Range: $15.40 - $23.25 HRLY ($19.30/hour targeted salary; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F, 8:00am - 5:00pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus  
Department name: SOM Uro Adult Urology   
Personnel area: School of Medicine