Civic Design and Training Specialist (Bloomberg Center for Public Innovation)

The Bloomberg Center for Public Innovation at Johns Hopkins University (the Center) is looking for a Bilingual Civic Design and Training Specialist (English/Spanish). The first of its kind in the world, the Center aims to advance the field of public sector innovation by marrying cutting-edge practice with world-class research in order to transform the culture of government, deliver exceptional results for residents, and inspire trust in public service.

Reporting to the Training and Learning Lead, Civic Design and Training Specialist (English/Spanish) delivers and administers city-facing training programs. Additionally, this position includes the creation, development, and evaluation of training activities and workshops using cutting-edge Civic Design tools and techniques. The ideal candidate has deep experience in design with a passion for training and teaching to cities and partners.

Specific Duties & Responsibilities

Instruction and Administering Training Programs (45%)

Serve as the primary in-house instructor for the delivery of the institutional methodology, including the Path to Public Innovation. This includes in-person and virtual instruction for programs across the Innovation and Civic Engagement practice.
Collaborate within BCPI to understand instruction needs for programs and develop strategies to meet those needs.
Work closely with the Training and Learning Specialist to coordinate and administer observation of programs with contracted coaches and facilitators. Make recommendations for enhancements and improvements to content instruction and delivery.
Continuously update and refine existing class training decks and scripts, as well as coaching tools in Miro.
Prepare, analyze, and disseminate evaluations of training material.
Help to coordinate the schedule of training activities for all Innovation Trainings.
Support site visits for teams in active learning programs.

Design (45%)

Create and refine tools for workshops that support cities. Employ best practices in the design field (civic, human centered, co-design, equitable and inclusive design) to support training and learning experience for city leaders and their collaborators inside and outside of government.
Develop templates, tools, and methods that governments can use to improve service and program delivery.
Create visual framework templates – like journey maps, service blueprints, and ecosystem maps – that help clarify complex challenges in human behaviors, relationships, workflow, and processes.
Stay up to date with trends in civic design and public innovation and develop materials spreading best practices and cutting-edge research.
Provide customized technical assistance to select cities.
Prepare reports, summaries, presentations, visuals, recommendations, and other work products and present them to city leaders, BCPI staff, and other partners.
Support the i-team and other city government colleagues in agile ways of working, including a high proficiency in using tools like Slack, Miro, Google Workspace, etc.

Additional (10%)

Perform other related duties including the work described herein. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Special Knowledge, Skills & Abilities

Experience instructing and delivering course content to adult learners.
Familiarity with general principles of adult education and the design and delivery of educational modules.
Ability to use and apply an intentional civic design process that includes research, ideation, and delivery with key stakeholders and community members centered in the process.
Knowledge of design-based innovation methodologies, including expertise in determining when and how to use specific approaches, frameworks, deliverables, and facilitation methods.
Ability to use common training, knowledge sharing, and design tools, including Miro, Canvas, AirTable and others.
Strong interpersonal skills with an ability to build good relationships with peers and to interact with diverse stakeholders.
Strong written and verbal communication skills.
Ability to effectively and engagingly present information to learners.
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Adaptability and flexibility.

Minimum Qualifications

Bachelor’s Degree.
Three years of experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Spanish/English fluency.

Classified Title: Training Specialist
Job Posting Title (Working Title): Civic Design and Training Specialist (Bloomberg Center for Public Innovation)
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,900 -$120,000 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 9am-5:30pm
FLSA Status: Exempt
Location: Hybrid/Homewood Campus
Department name: 60006654-SOGP Centers
Personnel area: Academic and Business Centers

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 1-2 days a week

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