Clincal Scheduling Coordinator
We are seeking a Clinical Scheduling Coordinator who will work with faculty and will be responsible for all aspects of surgical and procedural coordinating. Schedules patients into earliest most convenient time slot while considering factors such as procedure and OR time and availability of operating room personnel and equipment.
Specific Duties & Responsibilities
- Provides primary surgical and procedural scheduling coordination.
- Works with the staff to develop, implement and manage systems to ensure all required components are completed for surgical patients, i.e., consents and waivers, history and physical, orders, etc.
- Verifies insurance information for each surgery and procedure scheduled.
- Creates HAR (Hospital Account Record) for every procedure scheduled in an ASC and hospital setting.
- Reviews with patients all surgery instructions and necessary forms for completion.
- Reviews with patients all insurance requirements before surgery and will work with the patient and billing office to ensure all proper financial arrangements have been made before surgery.
- For international patients, will work with the International Office to ensure financial clearance and scheduling.
- Discuss general and pre-operative information with patients, family members, insurance companies and JHMI staff, mail surgical correspondence to patients.
- Educates patients on what to expect before, during, and after their surgery.
- Ensure that all patient questions have been answered by the appropriate staff.
- Coordinates details for surgery and procedures, including scheduling COVID tests, pre-ops and immediate post-op appointments and arrival time for surgery and follows up on post-op appointments to ensure continuity of postoperative care.
- Schedules surgery and procedures in EPIC.
- Coordinates surgery scheduling with other departments and/or medical office/administrative staff as necessary (combo cases).
- Inputs ICD and CPT coding from surgeons’ posting sheets for surgical and procedural authorization.
- Works with financial clearance and production unit staff to assist patients in financial need.
- Works with social worker to assist patients with resource challenges.
- Checks over schedules 2 weeks in advance for errors.
- Relays employee concerns to Surgical Scheduling Supervisor.
- Attends Surgical Scheduling meetings.
- Identifies open surgery time for other providers.
- Assists in locating missing paperwork for surgeries.
- Assists in creating surgical scheduling protocol.
- Provides backup coverage for Surgical Scheduling Supervisor, as needed.
- Performs general office duties include assisting with telephone calls, clinic appointment scheduling, scanning documents, and filing patient correspondence.
- Performs other duties as required and assigned. This description is a general statement of required major duties and responsibilities performed on a regular and consistent basis by the incumbent. It should not be held to exclude other duties not mentioned that are similar in nature and level of difficulty.
Minimum Qualifications
- High school diploma/GED required.
- Three years progressively responsible medical office experience.
- Medical terminology required.
Preferred Qualifications
- Experience in the Johns Hopkins system strongly preferred.
- Two years of the related work experience that includes OR scheduling and/or patient management.
- Epic/OpTime experience strongly preferred.
Classified Title: Clinical Scheduling Coordinator
Job Posting Title (Working Title): Clincal Scheduling Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: Min $18.00 - Max $33.50 HRLY ($61,620 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: Remote
Department name: 10002960-SOM Oph Operations
Personnel area: School of Medicine