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Job Req ID:  10874

Clinic Supervisor

Classified Title: Clinic Supervisor 
Role/Level/Range: ATO 37.5/03/OF 
Starting Salary Range: $40,019-$55,058
Employee group: Full Time 
Schedule: 37.5 
Employee subgroup: Salaried Exmpt 
Location: 04-MD:School of Medicine Campus 
Department name: 10002993-SOM Oph Comprehensive Eye Svc 
Personnel area: School of Medicine

General summary/purpose:

Supervises the clinical and academic activities for faculty members working in the Comprehensive Eye Clinic. Supervises Patient Service Coordinators, Medical Office Coordinators, Ophthalmic technicians and other personnel. Manages all operational aspects of the patient encounter to ensure a smooth experience and promote customer service excellence. Exercises discretion and independent judgment in making operational decisions for the division.

Coordinates the efficient flow of patients within a busy environment. Provides help in direct service tasks when staffing is short. Recommends, develops and implements initiative to enhance operations and maximize physician scheduling; and, assists in faculty academic activities including budgeting and credentialing Fellows, Observers, and Medical Students.

Acts proactively to trouble shoot issues; resolves and diffuses patient, physician, and staff problems and conflicts. Fosters a team environment.

Specific Duties/Responsibilities:

  • Monitors staff and operational procedures to ensure patients receive an outstanding customer experience during their visit to Johns Hopkins.
  • Responsible for hiring, training, supervising, disciplining and developing service personnel and technicians.
  • Monitors daily work performance and holds staff accountable to established standards. Reconciles e-210 attendance records and conducts yearly merit reviews for staff with input from the Medical Director and other faculty members.
  • Works with physicians to create and maintain efficient templates and minimize scheduling gaps. Responds to, resolves and diffuses patient questions and complaints. Works with billing office to resolve complex billing issues.
  • Manages office inventory consistent with budgetary limitations.
  • Takes responsibility for the physical environment and works with JHH Facilities and Environmental Services to ensure compliance with Environmental Rounds standards and to maintain the clinic’s appearance.
  • Uses the SAP system to process clinic invoices and reimbursement requests in a timely manner.
  • Analyzes and reports on data to develop performance improvement initiatives. Ensures clinic’s practices and processes are in compliance with Johns Hopkins policies and any accrediting organization requirements (The Joint Commission).
  • Attends meetings and serves on committees related to the Uveitis division operations. Coordinates and manages use of Epic scheduling and clinical system with Uveitis division staff.
  • Continuously assesses problem areas, recommends/participates in training, and provides detailed instruction/policy on improved methods for scheduling to enhance the through put of patients and improve the accuracy of information in order to produce cleaner encounters and improved billing outcomes.
  • Provides direct support to front desk staff as needed. Such support may include: scheduling and rescheduling appointments, obtaining required authorizations/referrals, responding to telephone calls, preparing daily schedules, and assisting patients as needed.
  • Provides direct to support to faculty as needed or delegates items to support staff such as assisting with travel plans, processing travel reimbursements, assisting with managing research and grant budgets, monitoring and ensuring licensure (medical), DEA and other credentialing remains up-to-date, coordinating Fellowship programs including setting up interviews, credentialing and other tasks as needed.

Minimum qualifications:

High School diploma or GED required, and a minimum of four (4) years related work experience. Additional education may substitute for some experience, to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred qualifications:

Requires an understanding of changing reimbursement policies and third party reimbursement. Previous lead or supervisory experience required.

Special knowledge, skills, and abilities:

Excellent organizational, verbal and written communication skills.

Intermediate computer and proofreading skills

Professional maturity, appearance and demeanor required.

Ability to work independently, and handle multiple tasks simultaneously.

Ability to establish priorities.

Advanced computer skills.

Knowledge of medical terminology.

Knowledge of medical insurance requirements.

Must be able to interact well with staff, patients and physicians.

 

The successful candidate(s) for this position will be subject to a pre-employment background check.

 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

 

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

 

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

 

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

 

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

 

School of Medicine - East Baltimore Campus

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