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Job Req ID:  18017

Clinical Scheduling Coordinator

General Summary:

Responsible for centralized surgical scheduling. Ensures all parties involved in the surgical case have the appropriate information (patient, surgeon, MOC, anesthesia, etc). Frequent contact, coordination and communication with the surgeons, nursing, anesthesia, Physician Assistants, Document Coordinators (create charts at JHH), the practice and hospital financial counselors, patent service coordinators and ORMIS staff. Maximizes resources by eliminating gaps in OR schedule; makes recommendations/changes to fully utilize surgical time that will have a significant financial impact on surgical and hospital revenue. Ensures that all required reporting occurs; develops and maintains statistics and reports

Specific Duties/Responsibilities:

  • Schedules surgeries in a timely fashion.
  • Manages the function of resources/efficiencies/utilization/operations.
  • Coordinates/communicates with patient, surgeon, MOC and financial clearance all necessary information to ensure the scheduled cases are completed.
  • Schedules all test and appointments related to surgical procedures. (i.e. CT scan, pre-op appointments).
  • Relays information to patients regarding preparation for laboratory tests, examinations, and procedures.
  • Assures all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
  • Communicates and manages schedule changes and reports conflicts to nursing and anesthesia staff so equipment, supply requirements and staffing can be adjusted.
  • Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
  • Addresses questions about procedural coding.
  • Will participate in policy development as it relates to surgical scheduling, paperwork management, etc.
  • Participates in all OR scheduling meetings.
  • Maintains information regarding block time.
  • Assures office is covered at all times.
  • Manages OR scheduling issues remotely during times of emergency weather or other conditions.
  • Provides guidance and assistance to the surgeon’s offices and the patient service coordinators of the surgical unit.
  • Tracks special surgical precautions and takes action; for example, sleep apnea cases, pacemaker etc.
  • Participates in the training of other schedulers.
  • Continually assesses problem areas; recommends and participates in training needs and /or provides detailed instruction and policy on improved methods.
  • Recommends and/or implements changes to scheduling system as needed to ensure efficient flow.
  • Adapts to changes in technology and software to ensure efficient office practice.

Minimum Qualifications:

  • High School Diploma or GED required.
  • Three (3) years of progressively responsible medical office experience required, including 2 years of the related work experience that includes OR scheduling and/or patient management.
  • Must have knowledge of information systems such as EPIC, ORCIS and SMS.
  • Additional education may be substituted for up to 1 year of related experience, to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:

  • Bachelor’s Degree or equivalent.
  • Experience in the Johns Hopkins system strongly preferred
  • Relevant experience preferred.
  • Two (2) years in medical/surgical practice preferred.

Technical Qualifications or Specialized Certifications:

  • ORMIS, EPIC, EPR, Keane, Medical terminology, Microsoft Office.

Any specific physical requirements for the job:

  • Ability to stand, walk or sit for an extended period of time and bend at the waist, twist.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard Ability to see within normal parameters.
  • Possible exposure to communicable diseases.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Possible exposure to communicable diseases.



Classified title: Clinical Scheduling Coordinator

Working title: Clinical Scheduling Coordinator

Role/Level/Range: ATO 40/E/02/0E

Starting Salary Range: $17.42-$23.95 (commensurate with experience)

Employee group: Full time

Employee Status: Non-exempt

Schedule: Monday-Friday - 8:00am-5:00pm 40hrs/Wk

Location: East Baltimore Campus – 600 N. Wolfe Street, Baltimore, MD

Department name: 10003966 – SOM – Sur Cameron HPB Service – Surgery

Personnel area (School): SOM – School of Medicine


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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