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Job Req ID:  19596

Collection Specialist


General Description:

The Collections Specialist will assist in collection of HFS (Hopkins Fulfillment Services) accounts. This will include phone calls to customers with past due balances, reviewing discrepancies with clients, reconciling accounts, assisting in keying payments from client presses and individuals, processing and collecting journal division manual invoices for back issues. The position handles customer order and account problems and works with and through the customer to resolve any issues. HFS processes orders on an annual basis in excess of $30 million. 


Primary Duties and Responsibilities

  • Providing customer service and client support
  • Posting check, wire, ACH and credit card payments
  • Collection of outstanding balances
  • Monthly maintenance of the Aged Trial Balance (Customer Record)
  • Researching chargebacks and discrepancies
  • Account maintenance (balance adjustments, registering new accounts, maintaining customer contact information, etc.)
  • Answering customer emails, calls, and written correspondences
  • Position occasionally provides support/backup to the Customer Service Department and Cashier
  • Other duties as assigned



  • High school graduate with 1 related experience required (additional education may substitute for some experience).
  • Additional experience preferred. Aptitude for numbers; accurate; detail oriented; computer literate preferably experience with spreadsheet packages (Excel); good communication skills.
  • Experience in banking, accounting or finance a plus.
  • This position interacts with retail stores, wholesalers, college professors, staff members of client presses, authors, and the general public. The ability to communicate well orally and in written form is essential.
  • Attention to detail is a must.

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Preferred Skills:

  • Bookkeeping, SAP, Microsoft Office experience (especially Excel) 


Classified Title: Collection Specialist 
Working Title: Collection Specialist  ​​​​​
Role/Level/Range: ATO 37.5/02/OC 
Starting Salary Range: $13.36 to $18.41 per hour
Employee group: Full Time 
Schedule: M-F, 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt  
Location: 01-MD:Homewood Campus 
Department name: 10000133-HFS Fulfillment 
Personnel area: Academic and Business Centers


The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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