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Job Req ID:  98757

Collection Specialist

Johns Hopkins University Press seeks to hire a Collections Specialist who will be responsible for supporting HFS Clients and customers. The Collections Specialist will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact, and influence for the scholarship that we publish and distribute. This position will help to ensure that the Press is a leader in the selection and development of innovative ideas and scholarship; the creation of pioneering technologies to enhance discovery and learning; and the connection of people to the most trusted knowledge from global researchers, scholars, and educators.

Hopkins Fulfillment Services provides sales and distribution services for university presses and non-profits. This is a frontline role that serves as the main point of contact for JHU’s retail, wholesale, and private customers seeking to make purchases. This role is interactive and operational in nature. Requires interaction with retail stores, wholesalers, college professors, college presses, authors, and the general public. This role also requires the utilization of a significant number of programs to facilitate the management of customers’ accounts and open receivables through the application of payments, adjustments, refunds and other processes. We support our staff with training and professional development and a positive work environment. This position reports to the Assistant Manager.

The Press is committed to honoring every person’s inherent dignity as human beings and making that the foundation of our organizational culture. We proactively find ways to ensure opportunities that promote justice, equity, diversity and inclusion. We strive to publish courageously, while giving a voice to groundbreaking ideas. We support each other and our stakeholders and envision a future where knowledge enriches the lives of every person. The successful candidate will join a welcoming community that is inclusive and values the contributions and perspectives of individuals from all backgrounds.



  • Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
  • Maintains and updates customer files, including name or address changes, mergers, mailing attentions, etc.
  • Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.
  • Researches customer discrepancies and abnormalities. Develop plan of action. Coordinate with appropriate staff and work with customers to work toward best resolution.
  • Collaborates with the Accounts Receivables Coordinator and accounting staff to reconcile accounts receivable on a periodic basis.
  • Assists in generating monthly billing statements based on the general ledger.
  • Review, approve and process refund requests. Coordinate with Accounting to ensure timely distribution of checks.
  • Process product returns/credits to customers’ accounts accurately. Noting price, discount and quantity discrepancies.
  • Copies, files, and retrieves materials for accounts receivable as needed.
  • Position occasionally provides support/backup to the Customer Service Department and Cashier.
  • Other duties as assigned.

Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • One year related experience required.
  • Additional education may substitute for experience.

Preferred Qualifications
  • Experience in bookkeeping, banking finance or related positions
  • Experience with SAP, Intuit, QuickBooks or other common accounting/financial software
  • Experience in publishing and/or distribution
  • Intermediate/Advanced PC and Database experience (especially IBS AS-400 or other ERP systems)
  • Excellent critical thinking and problem-solving skills
  • Database experience and a willingness to learn new systems and software
  • Ability to prioritize tasks with minimal direct supervision
  • Skillful and strategic time and task management
  • Strong communication and writing skills




Classified Title: Collection Specialist Press 
Working Title: Collection Specialist   
Role/Level/Range: ATO 37.5/02/OC  
Starting Salary Range: $15.00 - $18.92 per hour 
Employee group: Full Time 
Schedule: M-F 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt 
Location: 01-MD:Homewood Campus 
Department name: 10000133-HFS Fulfillment 
Personnel area: Academic and Business Centers 


Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


The successful candidate(s) for this position will be subject to a pre-employment background check.


The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.


Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


EEO is the Law
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Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit


Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit


The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


Note: Job Postings are updated daily and remain online until filled.



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