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Job Req ID:  10779

Communication Specialist

Classified Title: Communication Specialist 
Role/Level/Range: ATO 37.5/02/OD 
Starting Salary Range: $28,879 - $39,741
Employee group: Full Time 
Schedule: M-F, (8:30 am - 5:00 pm) 
Employee subgroup: Salaried Non-exmt 
Location: 01-MD:Homewood Campus 
Department name: 10000133-HFS Fulfillment 
Personnel area: Academic and Business Centers

The general nature of purpose of the position:

The Press fulfillment operation, HFS, services 11 client presses in every aspect of fulfillment services, including order processing, collection management, warehousing, fulfillment, and digital distribution services. A data specialist is required to manage royalty data and prepare statements and manage book data.  The position will report directly to the Manager of Fulfillment Services.


Primary duties or responsibilities of the position:

  • Make updates to royalty information, as provided by clients. This needs to be checked against existing information and confirmed with clients on a regular basis. Attention to detail a must. (15% of time)
  • Prepare quarterly, semi-annual, and annual royalty statements for clients. Attention to detail a must. (25% of time)
  • Other royalty related tasks (e.g. work with IT on system upgrade) (10% of time)
  • Make weekly updates to book title data and send ONIX file to Amazon. Attention to detail a must. (30% of time)
  • Investigate notifications from Amazon regarding problem orders and other chargeback issues. (10% of time)
  • Check eBook order and data problems (5% of time)
  • Related tasks as assigned (5%)
  • Create/Update documentation about each job function, as noted above. (included in the specific task time estimates)


Machines or equipment used on the job and % of time used:

  • Desktop computer (90%)
  • Phone (5%)
  • Photocopier and scanner (5%)


Computer or other special needs for the position:

Ideal candidate will be detail oriented, have excellent computer skills and a high degree of familiarity with databases, specifically those used for data management, royalties, order processing, billing, and/or reporting. Other required software skills include FileMaker and MS Office Experience with a customer service environment is helpful. A general understanding of the publishing industry, especially with regard to royalties and/or ONIX, is preferred. Candidate will need to communicate with clients frequently, so professional written and verbal communication skills are required.


Degree of independent action performed on the job:

High degree of autonomy will be expected from candidate after an initial orientation to the division.



High School Diploma/GED required. Bachelor’s degree preferred. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Two years of related experience required.

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Special skills / knowledge:

Candidate should have strong data management experience, a solid knowledge of database functionality, and be extremely attentive to details. Experience with Bookmaster software, ONIX, royalties, and/or FileMaker a plus.


Related work experience:

2-5 years of related work experience, publishing experience a plus. 

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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