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Job Req ID:  115441

Community Health Worker

We are seeking a Community Health Worker (CHW), under limited supervision, will address the complex social and health problems of Medicaid patients. The CHW will work as part of the Johns Hopkins Post-Acute COVID-19 and Critical Care Team (JH PACT) to support patients with Long COVID as well as those recovering from non-COVID critical illness. The CHW will work in partnership with a Social Worker at the Johns Hopkins Bayview Medical Center, Department of Case Management, with additional oversight by the JH PACT Medical Director and Nurse Director. This position serves as the patient’s liaison ensuring that each patient has access to all the services to which they are entitled. Activities will include screening and enrollment for programs; patient mentorship; patient education; patient follow-up and reinforcement of treatment plan tasks; coordination of appointments and transportation; and patient location and engagement. The CHW fosters cohesive relationships not only with patients, but also with community partners and medical teams. This position works with an interdisciplinary team of physicians, nurses, Case Managers, Social Workers, Dieticians and other community health workers.


Specific Duties & Responsibilities

  • Fulfills the day-to-day duties and responsibilities of a Community Health Worker with emphasis on education and support for Long COVID and Post-Intensive Care Syndrome.
  • Interact with patients and care partners during in-person JH PACT clinic.
  • Assess members’ health and social risk factors and barriers to care.
  • Coordinate plans for identified needs with the healthcare team when appropriate.
  • Connect members with appropriate community resources and motivate members to increase compliance with healthcare instructions 100% of the time.
  • Complete documentation accurately and in a timely manner.
  • Coordinate care and collaborate with the health care team to support patients recovering from COVID-19 and critical illness.
  • Communicate patient risk and needs to the care team when identified during assessments.
  • Communicates changes in patient status and needs to care team.
  • Request professional assistance when necessary and alerts team member of urgent needs.
  • Complete referral to the appropriate team member as needed.
  • Establish effective relationships with referral and community resources.
  • Document collaboration with internal and external sources.
  • Routinely communicate with supervisor and case managers in a timely and appropriate manner.
  • Act as mentor to patients and gives their feedback to supervisor.
  • Act as a liaison and advocate for the patient to connect and navigate the health system.
  • Access EMR and other systems to assess and coordinate health care needs.
  • Assists in scheduling appointments as necessary.
  • Educate patients about Long COVID and Post-Intensive Care Syndrome programs and benefits
  • Use internal and external resources to assist patients with finding appropriate resource.


Facilitates the achievement of Value Based Purchasing and HEDIS measures for patients with Long COVID and Post-Intensive Care Syndrome

  • Review worklist, caseloads and /or reports to identify patients.
  • Identify barriers to care during assessments and assist with addressing them 100% of the time.
  • Verify appointment compliance with patient or provider or per claims.
  • Assist patients with scheduling transportation to appointments.
  • Frequently makes reminder calls for appointments/transportation notification as necessary.


Assist enrollees with barriers regarding transportation to appointments (high risk) and to Value Based Purchasing/HEDIS measure appointments

  • Screen transportation requests to meet the transportation policy criteria for the patient populations.
  • Make referrals to local transportation assistance (i.e. MA Transportation) and/or assist with initiation of process for those who do not meet the transportation criteria.
  • Enter transportation requests into the electronic database within one business day for those meeting the criteria.
  • Complete transportation request forms and schedule transportation with appropriate transportation vendor.
  • Follow-up on unsuccessful contact attempts based on established protocols.


Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Two years related experience. 
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Bilingual English/Spanish.
  • Work experience with emphasis on social, community, or health-related activities.

 

 

Classified Title: Community Outreach Specialist 
Job Posting Title (Working Title): Community Health Worker   
Role/Level/Range: ACRO37.5/02/CC  
Starting Salary Range: $15.70 - $26.25 HRLY ($43,680 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M - F 8AM - 4PM 
Exempt Status: Non-Exempt 
Location: Johns Hopkins Bayview 
Department name: ​​​​​​​SOM DOM Pulmonary  
Personnel area: School of Medicine 

 

 

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Johns Hopkins Bayview

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