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Job Req ID:  112170

Community Outreach Specialist

The General Peds Division of the Department of Pediatrics is seeking a full time Community Outreach Specialist (COS). The successful candidate will be primarily responsible for assisting medically complex pediatric patients and families, including those who receive social security income (SSI), have asthma, or are a part of maternal mental health support team, with navigating state healthcare systems, applications, and ensuring regular follow up with required appointments. Additional duties for this position will include, but not be limited to health program application assistance, screening and enrollment for eligible community programs; patient education; patient follow-up and reinforcement of treatment plan tasks; and coordination of appointments and transportation for pediatric patients at the Harriet Lane Clinic. The Community Outreach Specialist will report to the Program Coordinator of the Hopkins Community Connection Program at the Harriet Lane Clinic and will work with an interdisciplinary team of physicians, case managers, social workers, and other community health workers to improve health outcomes.


Specific Duties & Responsibilities


Outreach & Care Management

  • Assist clients in meeting selected care plan components as assigned.
  • Provide outreach and appointment follow up support to patients.


Patient Advocate

  • Educate patients of available resources.
  • Assist clients in obtaining support when necessary.
  • Act as a patient advocate and support the development of problem-solving skills; provide instructions for navigating application processes in an accessible manner.


Appointments

  • Support and implement clinic strategies to increase appointment show rates for SSI, Asthma, and Maternal Mental Health team patients through proactive outreach to patients, regular follow up, and addressing barriers to access when appropriate.


Administrative Duties

  • Remain familiar with Medical Assistance eligibility criteria, documents necessary for application submission, and necessary recertification procedures to ensure minimal lapses in health coverage for clinic patients.


Collaboration

  • Develop productive relationships that support work goals.
  • Work as a team member dedicated to doing what is best for the team/organization.
  • Work with others to solve problems and is respected and regarded as reliable partner in shared tasks/goals.


Additional Skills, Knowledge, & Abilities

  • Must be able to speak, read and write in English. Working knowledge of social and health issues.
  • Familiarity with medical terminology.
  • Experience working with Electronic Medical Records.
  • Ability to work independently and efficiently.
  • If using a personal vehicle for work related travel, a valid Maryland driver’s license is required.


Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Two years related experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Familiarity with navigating health insurance and benefit programs.
  • Knowledge of Baltimore community-based organizations and resources.
  • Exceptional initiative and attention to detail.
  • Superb interpersonal and communication skills.
  • Strong skills in Microsoft Office Suite, especially Teams, Excel and PowerPoint.

 

 

Classified Title: Community Outreach Specialist 
Job Posting Title (Working Title): Community Outreach Specialist   
Role/Level/Range: ACRO37.5/02/CC  
Starting Salary Range: Min $15.50 - Max $26.00 HRLY ($50,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M – F 8:30 – 5:00 p 
Exempt Status: Non-Exempt 
Location: Hybrid: On-site 3-4 days a week 
Department name: 10003079-SOM Ped General Pediatrics 
Personnel area: School of Medicine 

 

 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Hybrid: On-site 3-4 days a week

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